suresignal 3 problems

[vardhanr]

Hi,

I had a suresignal v1 which stopped working and I replaced it with a suresignal 3.

I am still having issues where the phone does not get a signal from the new Suresignal, even when it is in the same room.

I have intermittent 4G coverage and voice calls are pretty awful without SS working.  Please help.

My setup is 

Suresignal v3 connected directly to Sky router

Sky Broadband Unlimited with around 6.6Mb/s download and 0.75Mb/s upload and 29ms ping

Phone: Nexus 5 (4G)

The suresignal is connected and the power (red) light is on, and the 2 white lights are on (internet and in service)

the 3rd white light does not come on when on a call on most occassions.

Thanks

Vardhan

[NiceFish]

Thanks Laura.

"You’ll need to make sure that the IPSEC setting has been selected on your router" - how do I do this?

"Also, ensure that your port forwarding is correct" - again, how do I do this?

Sorry, I'm not very technical. Do you have any guides on how to carry out the above 2 actions?

I have a BT Home Hub 5 if that's any help.

Thanks.

[Retired-Laura]

Hi @NiceFish

You’ll need to contact your internet service provider for information on selecting the correct port forwarding options.

Cheers,

Laura