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09-07-2016 05:15 PM
09-07-2016 05:36 PM
That's a conundrum if it works for your Vodafone number but not his Vodafone number !
Please double check his number is showing as added.
Also sometimes turning off 4G in the phones settings forces it to search for 3G only and connects better to the SS.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
09-07-2016 06:02 PM
Thanks for you reply.
We have double and triple checked his number in the sure signal acount and turned off his 4G.
Still no joy.
He now tells me that periodically he gets a fleeting glimpse of 4/5 bars signal and then it goes again almost immediately.
What on earth could be going on here?
09-07-2016 06:17 PM - edited 09-07-2016 06:19 PM
You're welcome.
Can you try removing his number and re add it.
Live Chat (link in my signature) maybe able to assist.
Customer services via 191 too.
My-Sure-Signal-is-working-but-not-with-my-phone-What-can-I-do.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
09-07-2016 06:28 PM
09-07-2016 06:29 PM
No worries.
Hope all goes ok.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
11-07-2016 11:44 AM
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information:
VSS Traceroute command
This will help us get the quickest possible resolution for you.
11-07-2016 07:51 PM
12-07-2016 09:16 AM
That's great news and thanks for letting us know.
If you need help with anything in the future, please don't hesitate to post.