wrong amount on bill and no-one answering!

[Julesfb]

I changed my monthly amount on 13/2/17 and I've been overcharged twice since then. Plus, despite the website saying they are open 8 to 9pm on Sunday, I'm getting a message that it's 8 to 6 Mon to Fri only.

What's going on? VERY frustrated. 

[Colleen]

@Julesfb We'll be happy to get this sorted for you

I've sent you a private message with details on how to get in touch.