Broadband Activation & Number Porting

[Anonymous]

I placed an order with Vodafone a few weeks back to switch to Full Fibre Broadband, port my landline number to the new service and shut down my old broadband. Today was switchover day but none of this has happened - a fttp cable was supplied but nothing else has happened. I cant access or open an account online and my existing phone number, provider and internet service is still working. Any help gratefully received. 

[Jayach]

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@Anonymous wrote:

Today was switchover day but none of this has happened - a fttp cable was supplied but nothing else has happened. 

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When you say a cable was supplied, by whom?

What service are you on, and who is your current ISP?

[Anonymous]

Installation was by City Fibre on behalf of Vodaphone. They ran the cable from the pavement into house and fitted up to Vodafone supplied router. I have all the contract paperwork and confirmation emails from Vodafone and City Fibre if anyone needs to see them. Current (still) service is 75mb copper broadband/phone by Sky. Just checked again as new day and still no connection or changeover.

[Gemma]

Hi @Anonymous - I understand how important it is to have a connection and that this delay must be concerning. So that we can take a look at what's happening and liaise with our Activations team for you, please message us over on Social Media. 

[Anonymous]

Sorry I dont use any social media so cannot contact you using such systems. I had a private message from (I assume) your colleague Adrian Morton this morning re me giving him a best contact number [Removed] and then had a call later from one of your overseas customer service team called "Jason" who said something about having to re-do the contract. We went thru all the rigmarole on doing that but still no Vodafone service and now (approx 3pm this afternoon) our old internet provider and phone line has stopped working  but the new system has not started so we are in worst possible world. I think it is fair to say I am unimpressed with Vodafone so far......
Date: 17-12-2024 10:56 AM [MOD EDIT: This post has been edited to remove personal information please see Community Guidelines]

[Gemma]

@Taymardog  -  This isn't the experience we want for you. If you've received a Private Message from someone here on the Community and they've asked for your personal details, this isn't anyone from here at Vodafone. Whenever we need to take personal details, we link users to Social Media. I'm concerned that this may be fraud related.

If you've given any bank/card details to the person who's called you, then please contact your bank to make them aware of this.