CityFibre Vodafone FTTP connection not working after 7 days

[Bluechair]

Seven days after my full fibre installation and activation date my fibre connection is not working.

The CityFibre box looks fine (4 green LEDs), the Vodafone router (IntelligentHub) has a flashing red "INTERNET" LED (short pause followed by two fast flashes). I think this is because the router cannot connet/authenticate itself to Vodafone.

After a number of calls to Vodafone they are saying the order is now "BT complete" as in back end team complete and I have to wait another 24-48 hours before it goes live.

Has anyone had similar delays and what was the outcome?

If they could not fix it were you able to terminate the contract without charge?

Thanks.

[Leese]

I now have Internet, yippee,,,, but no phone line,,,,🥴

[Bluechair]

I had the same problem after my Internet went live.I phoned the technical support line again quoting the last six digits of my ticket number and they fixed it within an hour.

hopefully they can do the same for you.