Moving address - contract change

[Barduar]

Hi all I just have a question. I have just actioned a home move and the friendly guy on the phone said he could reduce my price without changing the current end date on the contract. I did ask multiple times to be sure and he confirmed the email would say new minimum term of 24 months but this would be changed back to Sept 2025. I didn’t want this extended again as I wasn’t sure how long I would be staying at the address. Would appreciate anyone else’s experience around this sort of scenario. Thanks!

[Jayach]

Never believe anything Vodafone tell you on the phone, always ask for it in writing, if there is any doubt.

[Barduar · Accepted solution]

Hey all just wanted to update for others in the future that may be in this situation. I received confirmation via chat however,  I still wasn't 100% if this was strong enough later down the line if I had trouble getting out the contract. I ended up raising a complaint, a very friendly rep gave me a call the next working day and clarified that the Vodafone moving house policy is to create a new contract for the new address and then dates would be manually adjusted on the back end. I received this in writing over email and I believe this being logged on my account it should be enough if something did not go to plan. Its a shame this information is not sent out via email/letter to customers at the point of house move just to have a paper trail of what happens rather than rely on sometimes unreliable telephone rep information... Just want to give some praise to the reps I have personally dealt with as they have been brilliant. Thanks!