No Fibre Hub Has Been Delivered Not Despatched

[DanBmthUK]

 

Hello, I have waited over a month for my Fibre Activation Date which is Friday 2nd August Openreach are emailing and texting everyday to make sure I am in at 8am. However, as of 6pm 31st July the Fibre Router kit hasn’t even been despatched by Vodafone despite their initial email saying the kit will “be delivered 3 working days prior to installation”. So what happens if Vodafone still don’t despatch it tomorrow AND openreach complete the switch Friday.  Presumably I am left paying Vodafone for a service that I cannot access as they haven’t sent the kit out? ##~##.

[Lucy_F]

Hi @DanBmthUK Can you please message our team via the contact information found here and we can get your activation and router shipment looked into?