Orders for upgrade to Pro keep getting cancelled

[AdeZZZ]

Anyone had this experience and any tips aside from choose another ISP?

I have had Vodafone fttc broadband since they started in this field. It works fine but have decided to upgrade to the full fibre Pro service now that our road has had fibre installed. 
After 4 failed upgrade orders I’m losing the will to continue. I requested to keep the old copper landline number with this move to full fibre, we don’t call out but having had the landline number for 30 years we have friends and relatives that call on it hence want to retain it.

The crunch, I’ve been told by VF that the order to upgrade is failing each time with the first step on the openreach side, seems they cannot accommodate retaining the landline number and have said I could try placing  a new order thus losing the landline number which as noted we want to retain. Other option was to wait a few months and try again. 
I’m astonished that the move to full fibre cannot be done due to me wanting to retain the number, I get that some folks just use mobiles but there must be a lot of folks like us that will want to keep their landline for incoming calls when as a nation I understand that we will all be subject to the copper to fibre move in 2025. 

Thoughts?

[AdeZZZ]

I’ve had a call from the customer special care team on the back of raising an official complaint about the situation, they then passed me to sales who assured me it would work this time, the 5th order for the same upgrade from fttc to fttp full fibre retaining the landline number, let’s see. 🤔

[AdeZZZ]

sure enough, the order was cancelled today, the planned installation day from the fifth order. I was notified by the easy switch team (ironic as most likely I need to switch off VF!)

[AdeZZZ]

Here’s what VF said in response to my complaint on this, seems they officially are saying they cannot process upgrade orders that preserve the home number, a new connection means a new number which isn’t how we want to do this so i’m going to look elsewhere e.g. BT

• We've now looked into this and found that the team have identified some issues with the upgrade order and it will be cancelled. If you go ahead and place an upgrade orders on this address for the Home Broadband it will keep getting cancelled. So we request you to kindlyraise a 30 days disconnection request and also make a new connection order request then only your new connection order will get completed in this address. 

[Ripshod]

The vodafone representative you spoke to has lied to you. I've personally upgraded twice now and kept my phone number that was ported in when I first signed up to fttc. 

[jameshobb007]

If your orders for upgrading to a Pro version are consistently getting canceled, there could be several reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem:

1. Payment Issues:

   • Check if there are any issues with your payment method. Ensure that the payment details you provided are correct and up-to-date.
   • Make sure your credit card or payment account has sufficient funds or credit limit to cover the transaction.

2. Contact Customer Support:

   • Reach out to the customer support team of the service or platform where you are trying to upgrade to Pro. They can provide specific information about why your orders are being canceled and offer assistance.

3. Clear Browser Cache and Cookies:

   • Sometimes, browser cache and cookies can cause issues with online transactions. Try clearing your browser's cache and cookies and then attempt the upgrade again.

4. Try a Different Device or Browser:

   • Issues may be specific to the device or browser you are using. Try using a different device or browser to see if the problem persists.

5. Review Upgrade Terms and Conditions:

   • Ensure that you meet all the requirements and comply with the terms and conditions for upgrading to the Pro version. There might be specific eligibility criteria that need to be fulfilled.

6. Check for Account Issues:

   • Make sure there are no issues with your user account. Check if your account is in good standing and that there are no restrictions or limitations.

7. Review Email Confirmations:

   • Check your email for any order confirmation or cancellation messages. These emails might provide additional information on why the orders are being canceled.

8. Update App or Platform:

   • If you are using a specific application or platform, make sure it is updated to the latest version. Outdated software can sometimes cause transaction issues.

If none of these steps resolve the problem, it's crucial to contact the customer support team of the service or platform you are trying to upgrade on. They will have access to specific information related to your account and can provide targeted assistance to resolve the issue..........................................

[Jayach]

@jameshobb007 

If @AdeZZZ wanted to ask an A.I. for advice, they would do it themselves, no need for you to interfere.

[Ripshod]

I can't find the "ignore" button. Has it been removed? 

[Jayach]

I suspect it has been renamed to "Mute" 

[Ripshod]

Nah, that doesn't work. Just seems to stop notifications for a member's posts. 

[Jayach]

Ah, I hadn't tried it myself.

One has to wonder, just what they get from cut and pasting AI replies.?

It's just a waste of everyone's time.