Round and round in circles with customer service advisors.

[nobby1971]

I am due to have my FTTP installed next Wednesday and had some queries regarding it.   Despite being on a call for nearly 90 minutes, I received no answers at all.   I also found out someone has changed the main account holder to my partner (who has a phone on my account), I have not authorised this.   Is it possible to receive a call from someone in the UK because clearly there is a language barrier and there are unauthorised changes on my account.   Plus I do actually want to discuss the install.   So frustrated. 

Paul

[nobby1971]

Tbh I don't mean anything by it.   It's a fact you cannot deal with queries if there is a barrier.   I wouldn't be able to assist anyone else fully if I didn't have a proper grasp of the language and ultimately the query.  That's just fact,  no hidden meaning.  Thanks for the response.

[nobby1971]

If this is true its outrageous, having a marker put on your account because you want someone to be able to help you more efficiently.  Maybe everyone should put a marker on their devices when vodafone doesn't provide the services it is contractually and morally supposed to provide.

[Janey]

Hi @ryancfc8 A flag would only ever be added for vulnerability, accessibility or fraud purposes. We'd be more than happy to check your account for any flags and remove if required. Please drop our team a message over on our social channels so we can look into this.

[ryancfc8]

Thanks I have now spoke to somebody in the escalated complaints team  and my complaint has been resolved satisfactory.