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this will help you to setup the 5gb wifi
but i got a feeling if your on a newer vodafone router you may have the wifi disable and re-enable bug
Hi! Just with regarding the wifi aspect, have you split your SSID's?
Here are what Vodafone suggest
They are a bit basic if im honest, however should be enough to get you started.
I have split my SSID's, and labelled them differently on the GUI.
This way, I have 2 wifi networks that appear on my phone. One for 2.4 and one for 5 ghz
This way, i can select which one I want to use per device. eg all my apple devices are now on 5ghz only, leaving the 2.4 free for my laptops/xbox that are generally further away from where the router is plugged in.
I then have a wifi analyser for both networks that will show me what channels are most congested, and I can change the channel based on that. Its a bit tedious however I have seen results on this, I might just need to change the channel once in a while if eg my neighbour changes theirs to the same one and floods the channel with their own devices.
I would suggest not resetting the router and using the 'auto' mode. In my experience, the router never changes the wifi channel based when this channel gets congested. It selects eg channel 1 and even if channel 1 is rubbish, it wont 'auto' change it to a less congested one like BT's does.
However i have heard that the newer router sent to those on gigafast does do this, so never know - it might be coming!
The GUI is generally fairly easy to use once you get used to it. I would however ensure when you first log in, you change from basic to expert mode to ensure you see all of the above suggestions. Some of the support pages do show you how to do this too however.
I hope this helps! And fingers crossed you are closer to finally getting a resolution!
There's no need to repeat what they've said already. I'd suggest resettting the rotuer if you can't see the 5Ghz on any device. Once you do this, you'll likely need to run through the steps again to split the SSID etc.
I hope this does help you.
I've been having issues with internet dropping since I joined VF about 3 months ago.
I've had endless calls with them asking pointless tests and action that make no sense.
Open Reach have been out twice but the issue remains.
They did once say it was an issue with the router which was swapped and it made no difference.
I hope you have better luck than I am having.
It's disappointing to hear you've been having these drops outs @xander145 and a new router hasn't helped.
We'll need to access your account to run some diagnostic and help get you up and running correctly - please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.
Alternatively, you can speak to an adviser using Live Chat.
I was hoping to see at least one issue like that solved by Vf, but sadly this is an absolute joke...
I've been browsing the forums and there are lots of people with the same issue, internet drops, and same 'solutions' from Vf, reboot, reset, new router... nothing works because to me, it's the software in the router, that is not capable to handle the request or whatever, so it takes its time to process, and of course, that doesn't count as a disconnection for them, as the line is 'active'.
Last time I called Vf, the 'tech' reply to me that 1 minute of Internet is not impacting me (?????). Also, that I needed to use Google DNS for improving the speed of the service...
I will try the 3rd party router
The final chapter to this sorry tale .... I have insisted on early release from the contract and am moving.
VF support have maintained contact throughout, but having read so many similar reports on-line, none of which ever seem to be resolved I've given up an am moving. It's probably a bug or glitch with the router or maybe at VF's end of the systems but I'm sure they will never 'fess up and it will quietly be resolved one day. In the meantime customers are being subjected to this nonsense and paying for the privilage.
Thanks to all who contributed to this thread, I hope others get a better result, bye.
Having tried everything suggested and left VF, the internet disconnections have stopped and speed has improved slightly as well. I was with TalkTalk before and didn't have the problem, I'm now with Sky and don't have the problem so the internet/router disconnections were clearly a VF issue, probably with the router.
Thank you GIA for your detailed account of the problem you had last year. I am just at the start of the same journey and your experience fills me with dread. I do not have the time or patience you clearly havd given to the problem and has persuaded me that perhaps even after 18 months of uninterrupted service, I should consider another provider. I guess it is serendipitous that my contract has just ended and there"s no exit charge now.! Thanks for posting!
I’m new to Vodafone broadband but my router disconnects multiple times a day for hours on end tried testing everything I was told to but I’m still having the same issues I’m still within my 30 day period is this issue fixable or would I be safer looking for a new internet provider?
Hi @Sneill90 we would love to get to the bottom of this for you. You shouldn't be disconnecting so often, there may be something in the line that's causing this. Please reach out to us on social media so we can look into this further for you.
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Twitter - @VodafoneUK
As soon as my contract ends i will be moving too. Like you, VF will not admit their routers are useless and i can't wait to move...is your sky still working well?
to be fair the vodafone vox3 router does hold very well at low margins the old router was a piece of junk ,