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Canceling my subscription

IwantSlxcky-
4: Newbie

How much is It to cancel subscription when you haven't had internet for a week?

5 REPLIES 5

Jayach
16: Advanced member
16: Advanced member

Unless you have raised a complaint and had agreement you can leave without penalty, they will want the rest of your contract paid up. i.e. How many months are left on your contract x your monthly payment.

Mark
Community Manager
Community Manager

Hey @IwantSlxcky-, I'm disappointed to hear your service hasn't been reconnected. So we can take a look into this and get your Broadband back up and running, we'll need access to your account. As we're unable to discuss this on a public forum such as our community, pop us a DM through one of our social channels and we'll be happy to get this sorted for you 😊

When you reach out to us via DM our automated assistant will try to help. You can speak to us directly by selecting 'Get started' followed by 'asked to DM'.

It's all working you can delete the post now

Jayach
16: Advanced member
16: Advanced member

Good news @IwantSlxcky- How did it get fixed, or did it just start working?

Something to do with the green boxes.