I moved house last year and had to join VF as my previous broadband provider (Virgin) did not supply my new address. After a few teething problems, which I expected, everything settled down and seemed to be OK.
Three weeks ago my internet connection dropped and I contacted VF via the chatbot thing (which is terrible). Since then I've been passed from pillar to post and my connection is still completely unreliable. I've had to pay extra to my mobile provider to get unlimited data so I can carry on working from home and watching the TV (fuzzily). Meanwhile, every time I contact customer services I get "terribly sorry" stock answers but no resolution. I go through the same routine with them every time, do a power cycle, we will give you a month's unlimited data on your phone (I don't have a mobile phone with VF - the fact no one spots that doesn't fill me with confidence...), we'll reimburse you a month's billing (didn't happen), etc. There's been talk of replacing the master socket at my own cost (!), "no faults found", technical team investigating and will get back to me (doesn't happen) and I'm sat here right now waiting to be passed to a superior because I've just had enough. And I think I've just had the chat disconnected looking at it, so that's another avenue tried and failed.
I'm at my wits' end. All I want is a stable broadband connection. I'm connected to the test socket for some reason - for them to monitor it? - and have been for three weeks but nothing's come of that. I can't get anyone to do anything and meanwhile I'm paying out for nothing. I don't know what to do. I'll get connection restored for a few hours but then the next day it's gone again. It's simply not good enough. Has anyone got any experience of this and how did you solve it?
Please note I'm not a technical person; all I know is I've got the router pictured on here https://www.vodafone.co.uk/broadband/wi-fi-hub-and-broadband-app and it's connected to the test socket. My devices - a mobile phone, a laptop and a TV - are connected by WiFi. I've not tried a cable for them because I haven't got one.
Help?
(This turned into a rant; sorry. I'm so frustrated.)
