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Broadband connection

Daily disconnections at the same time

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3: Seeker

Can anyone help?

Every working day (I don't notice at the weekends) between 09:00 and 10:30, it's not consistent, my broadband connection drops out, it's not a WiFi thing as my hardwired Xbox also disconnects from the internet.

 

This usually happens once or twice in the same time period for a short time and a re-connection on my PC or a Xbox restart fixes the issue - but now I am working from home I've had to re-jig meetings as the drop-outs are very irritating. Occasionally it has dropped out for 30 mins or more.

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11 REPLIES 11
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3: Seeker

We are experiencing exactly the same issue. The disconnects are more frequent in the mornings but have also happened at other times of the day. This is really starting to disrupt home working.

 

I have tried to contact Vodafone but I have been unable to speak to anyone because their support lines, including online chat, are busy. Would also appreciate if anyone can help or suggest a better way to flag this with Vodafone. 

 

We are based in SE London, in case this is an area thing. 

 

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2: Seeker
2: Seeker

 also get this issue regularly.

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3: Seeker

Would be nice if vodafone bothered to respond to this as I can never get through on their chat

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Moderator

Hi all, thanks for your message. I know that this must be frustrating, definitely for you that might be working from home. If you can contact us on social media pages, we can run some speed tests on your line and also see if there are any line or hardware faults to see if we can figure out what's happening. We'll be more than happy to help out!

 

Facebook - Vodafone UK

Twitter - @VodafoneUK

 

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3: Seeker

Will do tomorrow morning when my connection drops out

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14: Advanced member

has any one checked with other people on your street to see if it's just you or a broadband cabinet issue , line card or DSLAM etc 

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3: Seeker

We have been talking to Vodafone now for a few days. The line has supposedly been monitored for 72 hours. However, we are getting incoherent feedback. One operative has told us that there is no evidence of any dropouts so the issue must be the WiFi. Another has said that there might be a problem with the box in the street and that they would get an engineer to have a look at it, however this chat cut out today before we could make progress on this so I am not clear that anything will be done if we don't make further contact.

 

Unfortunately it has not been possible to speak to the same person and they don't seem to keep clear notes because each time we have to go through a lot of the same checks, unnecessarily taking up time.

 

I think that it would help a lot if Vodafone kept a clear and consistent record of the case notes and monitoring logs.  Also, I am seeing increased reports of the same problem by others. It feels like there is enough evidence now that there is might be a systematic issue that is worth investigating proactively instead of dealing with each reported case separately. 

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2: Seeker

Same as a number of other peoples complaints broadband disconnections several times a day usually around 1300 hrs also as this evening 29-09-2020 at 2120 hrs of for 12 minutes, also other times as well this is a daily occurance, I've now got fed up of these disconections, so will be leaving Vodaphone later this month when my contract expires. Downloads speeds are usually very good, but these constant drop outs have become very irritating, so it will be goobye later this month.

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2: Seeker

Same as most people complaints ,internet keep dropping out since i switched from BT 4 months ago from day 1 ,it drops out several times a day and on every devices ,it cannot be the line as nothing has been done to it to make the switch ,the only possible culprit is the router ,anyone had any reply from Vodafone on what is the possible solution for this too common Vodafone router problem ?

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2: Seeker

I doubt that it's a router problem, I have had 3  different modem/routers over the past 18 months and it happens on all three. At the mmoment I'm using a Netgear Nighthhawk router and lose the connection several times a day

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2: Seeker

Hi all, 

I've been having this issue for over a year now, but it's worse than ever. I've had 4 Openreach engineers out, I've had a new socket, new line from the pole to the house, new router, the box has been checked, connections on the pole replaced and it's still doing it !  Almost impossible to stream TV or video call as it's always going off. I also had less than promised speeds for nearly a month and never received a discount. I opened a chat with Vodafone on twitter and the last reply from them was last Tuesday. They just ask the same questions, can you take a picture of the socket blah blah. Useless 

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