Re: Dropped connections - Page 3 - Community home

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Since moving to vodafone from bt getting constant drops in connection. Lots of errors in the logs. Spoke to tech support and they were useless. Wish i stayed with BT. What is a good third party router.

16:01:30

Category: system

2022/01/25 16:01:30 [warn] 6471#0: *112 [lua] session.lua:103: changeUser(): changing user to vodafone

16:01:24

Category: system

2022/01/25 16:01:24 [error] 6471#0: *112 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request

16:01:23

Category: data

failed to send packet: Network is unreachable

16:01:23

Category: data

failed to send packet: Network is unreachable

16:01:23

Category: firewall

[168392.291526] DROP wan in: IN=pppoe-wan OUT= MAC= src=170.106.115.55 DST=84.64.72.128 LEN=52 TOS=0x00 PREC=0x00 TTL=49 ID=30864 DF PROTO=TCP SPT=31888 DPT=30009 WINDOW=65535 RES=0x00 SYN URGP=0 MARK=0x8000000

16:01:22

Category: system

2022/01/25 16:01:22 [error] 6471#0: *112 [lua] sessionmgr.lua:262: redirectIfNotAuthorized(): Unauthorized request

16:01:07

Category: data

failed to send packet: Address family not supported by protocol

16:01:07

Category: data

failed to send packet: Address family not supported by protocol

32 REPLIES 32

Sadly NO !!!

Vodafone suggested I unplug my printer and TP WiFi booster remove them and reboot without them. This worked for a day or two then 5pm-8pm dropouts continued. Many phone calls resulted in the promise of a new router (said by many to be the issue btw)...it never arrived...the promise of an engineer visit...it never happened...I too have given up after hours of “chat” and phone calls. Now I just reboot the duff router every other day and will see my contract out and hope to never hear from Vodafone Guaranteed Fibre EVER AGAIN !!! 🤬

I'm on the 900mb service via CityFibre and for the past two days I too have been seeing some strange going-ons according to my BQM. There are packet losses then the connection drops and is assigned a new IP address. The last connection almost managed 24 hours uptime but not quite.

Not sure what's going on. I haven't got the energy to call VF yet, after all the palava to get it working properly when it was first installed!

You could try the online “chat” but I’ve done that about 15 times over past 13 months and, despite VF many promises to send replacement router or send engineer, I’ve still got same issues.

When first installed I didn’t get fibre because the first engineer failed to link up fibre at street box...took 2nd engineer 2 hours to figure that out and sort issue. Maybe same for you?

Ive given up on VF now and find that if I reboot router every couple of days it works better, less dropouts/ loss of signal.

We've had openreach here twice. First time they switched out the ONT box as apparently there'd been some strange compatibility issues with Huawei vs (someone else's) hardware. That didn't help.
Second time they couldn't find anything wrong with the line after testing and suggested the router might be faulty.
Vodafone will not send us a replacement router to even try. We did get told by one agent they would send one, but this didn't happen and a later agent said no. They blamed our TP-Link extender (signal is very poor from the VF router) and apparently "did some upgrades". This solved nothing.
I've spent far too many hours of my life on the support to VF now. Considering what I can do next, but losing the will as it feels like hitting a brick wall with them!
I will try your rebooting tactic and hope it helps

Thanks for reaching out to us @rolandahooch - I'm sorry to hear you're having issues and also that these are still ongoing for you @tomba59 @Gerry_Atric

I would recommend getting in touch with the WiFi Xperts via 191 from any Vodafone phone or on 08080 034 515 from any other mobile/landline - so we can look into it further for you all.

Thanks for your reply.

I spoke to them earlier and they suggested replacing the ethernet cable between the router and ONT, then to monitor it for 24 hours. I have a replacement cable of the same length coming hopefully on Monday and I will test it then. It's so strange how this started happening almost exactly a week ago. I'd be surprised if it's the ethernet cable at fault, it worked flawlessly before, it's CAT6 and supports the full speed when tested. It hasn't been moved or played around with since I installed it. But I'll give it a go as it needs to be done before VF will entertain further checks with CityFibre.

In the meantime, I have rebooted the ONT then the router to see if that makes any difference until I can replace the ethernet cable.

UPDATE: I know why my latency has shot up now. I'm being routed through Manchester now and I live in the South!

Interesting. Let us know how the cable pans out!

Anyone fancy taking a bet as to whether the ethernet cable is the actually the root cause of this issue?

I'm trying to be open minded about it, VF support might actually be right. Or not.

Cast your votes..... NOW! 😉

Nah changing the ethernet cable will do nothing! To me, your graph suggests some intermediate equipment failure has caused a change in routing. I'd probably just reboot once a day at least for a few days in the hope it'll be fixed!

I agree, there seems to be a problem within VF's infrastructure somewhere. I have seen other similar examples of this from other posters here.

Let's see when it will return to routing via London.

Otherwise I will get on to the wifi experts team's case after changing the ethernet cable! At least then there will be no barriers to them escalating this to CityFibre for further investigation.