Hi, as of today, my fire stick is not connecting to our home broadband. This has been working fine since I had the broadband installed over a year ago. Today it is saying that it is connected to the WiFi with good signal strength and “channel 11 quality” however there is no internet connection
I have connected the stick to the internet via my phone becoming a hotspot but I am getting nothing on my home broadband - this tells me that the stick itself is fine
I can see the stick in my Vodafone broadband app also
I'm getting the same problem. Yesterday I was with TalkTalk and everything was working, Today I've moved to Vodafone and although wifi works on 2 laptop, 2 phones, and 2 android tabs my firestick gets the 'No Internet' message. I also have a Roku Express which I have yet to try.
I've tried just about everything, including a factory reset on the firestick (new message is it can't set up because it can't connect to amazon), rebooting the router, splitting my SSIDs, using a wifi monitor on my phone close to the firestick (to check signal), but can't find the cause.
I've downloaded and installed the vodafone broadband app - but it doesn't show any devices, including working ones.
I've connected a second router closer to the firestick to check it with a stronger signal and still got the 'No Internet' message. I had previously connected this same router to my TalkTalk router, in the same place and for a similar reason (signal strength) and everything worked fine.
I've started a 2 year contract Today and really don't want to go 2 years without things working as they should.
I managed to get this sorted out after a fairly long chat session using TOBi. In the end what was needed was a firmware upgrade on the router, which the agent did remotely. I don't know whether it was an update to a later version (but that would seem strange on a new router) or if a patch was applied to allow a firestick to work with the router (opening ports?). My Roku express is also now working.