Full fibre was a mistake

[edwingcameron]

I shouldnt have joined vodafone to get full fibre. The DLS was fine. Since we have been on full fibre we get constant drop outs over the 2 weeks we've had it. Always the same... At 6pm speeds slow from 900mbs drop to 0.2mbs. Then it disconnects.

Tonight now we can't connect. Red internet light. The black box has all lights on though. No connection and no IPv4 address. Tried factory reset.

25x more stable... What a lie. I want to cancel this contract and go back to DSL. 

I was the first to get it I my block of flats. City fibre just put all the wires in to all the blocks and I've messaged everyone in our owners group, all 132 of them to avoid moving to full fibre with Vodafone.

[Jayach]

It won't be trading standards, it's Ofcom/CISAS for telecoms.

[Anonymous]

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@edwingcameron wrote:

My advice would be to end your contract with Vodafone. If they deny you the right to cancel with no termination fee, contact trading standards. 

You shouldn't have to put up with this sort of thing.

I am trying. 

Phone call this eve started on the journey home @ 16:45. Still going btw, the ol' pass around has been strong tonight.

Getting threatened with £300+ term fees.
I even tried 'reaching out' on social media, although I'm not sure I know how to use twitter as got zero response there as well.
still 0.3mbps 

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[Anonymous]

Still on hold. I mean this is literally causing me to go mad. I dont usually vent to the ether, but here I am typing away

Edit: aaaand passed to another wifi expert who hasnt got a clue and has to start from scratch and says he cant cancel it depite the broadband team, the cancellation team, the billing team and the complaints team telling me the wifi expert team are the ones who can do it with no cancellation.

[Anonymous]

finally transferred again to cancellation team who again say they cant do it and the technical team, who I was just speaking to, have to do it............................

so annoyed and upset at this point its unreal. I think a DD cancel is in order. Why should I provide money if they can't provide a service.

[Jayach]

Don't just cancel the DD, that can cause more problems, such as impacting your credit score, or even bailiffs.

Raise a complaint, make sure you get through to the complaints team, not just support.

They can allow you to leave without penalty but will need to get you to follow supports trouble shooting.

If after 8 weeks (or before, if you reach deadlock) you can take your case to CISAS if necessary,

Complaints Code of Practice | Vodafone UK

[Anonymous]

unfortunately 8 weeks is simply not an option with WFH commitments.

edit: currently googling cheapest copper FTTC on 1 month rolling as I think this is the only option for now

[Jayach]

Definite try the complaint route, even as you look for other options. With the current ongoing problems with peak time speeds and routing, some people have been given the option to leave without too much hassle.

[Anonymous]

I actualloy already raised a complaint via their online form a few days ago.

apparently its not on their system and a person via chat is currently raising one for me.

The saga continues.

Honestly even if this gets fixed and stays fixed I will be leaving and not touching a vodafone product, even going as far as checking affiliations for other products for the rest of my days on this lovely planet of ours, as soon as contract ends.

Im sure their service will improve though with all the planned job cuts 😐

[Anonymous]

well managed to figure out twitter, but after an hour or so of back and forth was told their team can't do anything for Pro customers.

It seems paying for pro means you actually get less support and more waiting time.

Still no update to the ticket or complaint. Still no mobile backup data despite three seperate promises from three seperate advisors.

I am now having to buy data on my o2 mobile plan to attend a zoom interview tomorrow. My partner has already spent £22 on extra data for work meetings as she exceeded her work phone data limit and are waiting for them to extend it. She has actually driven to the airport 10 hours early to work their before a flight haha.
Thanks vodafone.

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[Effie]

I'm sorry that this is still going on @Anonymous I can appreciate how frustrating this must be. As you have one of the Pro packages, you would need to speak to the Wi-Fi Xperts team on 191 free from a Vodafone Pay monthly mobile, or 03333 040 191 from any other UK phone (standard charges apply) as they are set up specifically for Pro customers.