Full fibre was a mistake

[edwingcameron]

I shouldnt have joined vodafone to get full fibre. The DLS was fine. Since we have been on full fibre we get constant drop outs over the 2 weeks we've had it. Always the same... At 6pm speeds slow from 900mbs drop to 0.2mbs. Then it disconnects.

Tonight now we can't connect. Red internet light. The black box has all lights on though. No connection and no IPv4 address. Tried factory reset.

25x more stable... What a lie. I want to cancel this contract and go back to DSL. 

I was the first to get it I my block of flats. City fibre just put all the wires in to all the blocks and I've messaged everyone in our owners group, all 132 of them to avoid moving to full fibre with Vodafone.

[Anonymous]

nope I refuse to spend another second on hold or being lied to by your reps. Yesterday I was on hold / call from 16:50 to about 8:30pm

Nothing gets done, wont cancel, cant update me on resolution, cant add mobile backup data. Cant connect me to a manager. Just spout lies and misinformation and then put me on hold to get rid of me. How do I know, because after another 30mins of hold someone completely different picks up who also cant do anything.

Complete an utter waste of time.

edit: as is only fair to update, I have been checking ~hourly for nearly a week since first being promised more mobile backup data to see if it had been added. In this last hour the internet is now working again via the mobile backup. This is an absolute lifeline and I can now destress about work and interviews. Thankyou.

[Anonymous]

A positive update:

City firbre showed up today, 17th Nov. I just checked the first text I had was on 6th Nov saying expect cityfibre to arrange a visit within 24hours.

They guys found a fault with the patch lead that goes through the wall. Replaced and back to normal. I am over the moon.

What I dont understand is the severe breakdown in communication and customer service from vodafone and why as per their text on the 6th Nov this could not have been resolved within a couple days from that date. For such a simple and quick fix the fact it took 2 weeks from reporting the issue to me is insane. Perhaps others may think that is a quick turnaround but a time line of 24hours from the 6th was communicated.

Lets hope this is the end of it.
The two guys that replaced the patch lead commented on how poor the original installation was, how dumb it was to have a 10m patch lead outside and found issues throughout. But tbh I knew all of that when my cringe levels rose to 9000 watching the young guy try to drill a double skin wall with a battery powered non SDS drill for 15mins in the end resorting to smashing the drill bit through and breaking a chunk of my wall off on the other side. Resulting in a ~18mm hole in the plaster board on the inside for a 12mm cable guide...

that was Kelly Comms though, not vodafone.
Rant over, hopefully whoever reads these threads never has to see me type again. Thank you to the ether and various repliees for moral support.