GeforceNow bandwidth worse on FFTP than it was on FFTC

[Graydog7]

After signing up for GeforceNow 3080 last year I was disappointed to find that my existing FFTC (copper wire) Vodafone Broadband always had higher than acceptable "Packet Loss" resulting in the message that "Streaming over your network is not recommended". The bandwidth was always OK at over 50mbps. 

I had contacted Vodafone support about this but the issue was never resolved.

When my contract was coming to an end I contacted Vodafone about trying somewhere else but they talked me into an upgrade to Full Fibre at a lower price than I was already paying with no setup fees so I accepted the new service without hesitation.

Two weeks ago on 13/6 an Openreach engineer arrived and installed the fibre, it didn't work that day. I contacted Support who told me it was OK to leave the old FFTC cable along with the new WAN cable plugged in so that we would still have internet and that the router would switch over when the Fibre was activated.

I don't think that was true because after still having no Fibre 4 days later I unplugged the FFTC cable and the Fibre came on.

The problem now is that having "UPGRADED"??? to Full Fibre I am only get between 12 and 29 mbps on GeforceNow and the Packet Loss fluctuates between 0 and 20 depending on the mbps. I have spent hours on the phone to the Full Fibre support team but the issue is unresolved.

I wish I had looked here before "Upgrading" 

[Ripshod]

Run a traceroute to bbc.co.uk and post the results here.

[Graydog7]

@Ripshod  Wrote Run a traceroute to bbc.co.uk and post the results here.

Tracing route to bbc.co.uk [151.101.64.81]
over a maximum of 30 hops:

1    3 ms 1 ms 1 ms vodafone.broadband [192.168.1.1]
2    8 ms 7 ms 7 ms host-212-158-250-38.dslgb.com [212.158.250.38]
3    9 ms 7 ms 7 ms 63.130.127.213
4    12 ms 10 ms 8 ms 90.255.251.103
5    9 ms 7 ms 7 ms 151.101.64.81

Trace complete.

[Jayach]

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@Graydog7 wrote:

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@Jayach wrote:

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And what do you get on, for instance, speedtest.net? 

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Oddly enough I get a full 75 Mbps, which makes the issue far less annoying than it could be . It's something to do with Streaming, they have identified a fault with the network but not really indicated when it will be fixed as it's probably an Openreach issue?

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So are you on Superfast 2, but on FTTP? I honestly wouldn't believe them when they say they have identified an issue with the network, especially as it is Openreach.

Could you take your MacBook Pro somewhere else and check it doesn't have the same problem on a different line?

[Graydog7]

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@Jayach wrote Could you take your MacBook Pro somewhere else and check it doesn't have the same problem on a different line?

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Yes, I think I may be able to do that today.

We're watching F1 today and haven't decided whether here or at my sons place yet. I have to determine who has the most beer :0)

[Graydog7]

Didn't go after all. No change with my fault

[Graydog7]

So Vodafone asked me to  do these tests and send them in to 2LH (tier 2 support)..

Someone from there called today clearly didn't have a clue what my problem was. and hadn't seen the email. She spoke to 3LH (tier 3 support?) a couple of times after I explained the problem AGAIN. It seems we are unable to speak to the godly tier 3 directly, which is absurd because the lady on tier 2 was doing a terrible job of relaying the problem. It's like Chinese whispers, no wonder nothing gets fixed.

She raised the fault again

Email below:

Here are the results from tests carried out today as directed by the support agent in chat.

I cannot state it often enough that I used to get over 50 Mbps on my previous FFTC contract. Now that I am on FFTP I get something between 10 and 28 and the Packet Loss increases proportionally with Mbps as you can see below.

Nvidia server status is good and during chats with them they assure me that there are no reasons for my poor connection that are due to them.

I have checked Nvidia forums for customers experiencing the same issues with Vodafone and there are none so the problem would seem to be unique to me.

Same for Vodafone forums.

I am running a fairly modern high spec Ryzen 7 x570 PC, 32 GB ram with RTX2070 graphics. The drivers are up to date from the manufacturer and Windows Update.

I use Windows Defender for antivirus.

I have the same problem on my MacBook Pro running Windows 10 on a Bootcamp partition, my iPhone and iPad and a Samsung tabS 10.5 so it's NOT a hardware issue.

[Jayach]

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@Graydog7 wrote:

I have checked Nvidia forums for customers experiencing the same issues with Vodafone and there are none so the problem would seem to be unique to me.

Unfortunately that is part of the problem.

If, as I believe you say, that you cannot identify a problem, other than with Geoforce, and it doesn't seem to be common to other users, I can see why they are unable to find the cause.

If it really is that important to you all you can do is go through the complaints procedure until you get a "deadlock" letter and take it to CISAS. If they find in your favour you will be allowed to leave penalty free.

[Graydog7]

Thanks for that but unfortunately it doesn't help if I leave Vodafone. I want to find out why GeforceNow doesn't work to an acceptable level on FFTP when it did on FFTC.

I don't know if you are in the UK but we are facing significant increases in energy prices. and my physical PC is quite a power hungry beast , it has a 1000W power supply and although it doesn't necessarily use that much it works hard under gaming conditions . I  can see a considerable savings on my Smart Meter by using GeforceNow and streamed to my PC or other device.

[Jayach]

If leaving Vodafone is not what you want, then I can't see you getting your answer.

I doubt even level 3 have the technical ability to understand the problem, let alone give you a reason.

Even if they did, I doubt they would put the effort in to find the answer as you appear to be the only one suffering it. (I'm not suggesting they would not do everything they could to fix a fault, but from their perspective, there is probably nothing that needs fixing.)

[Graydog7]

It's gone to Deadlock now. Had a nice chat to someone from the Customer Services after Level2 have exhausted their skillset. He was up near Liverpool on Vodafone FFTP and he is the first person I've spoken to who actually knew what GeforceNow (GFN) is.

He did a network test with GFN on his PC and it was perfect. No issues, Ready to go! 

I may as well try another  ISP after the CISAS complaint I'm not happy closing the fault when it still exists.