How can a company phuck things up this badly?

[hasan101]

Had 70mbps Vodafone BB for 2 years.

Recently upgraded to 500mbps, took until the second day to work, despite the engineer saying it would take 15 mins, and webchat person later saying "by midnight".

Noticed I got comms from Vodafone like "sorry you're leaving", emails and texts. Thought it was weird, but ultimately just what happened when you left a FTTC connection to upgrade to a FTTP connection. Fair enough. Also noticed however that broadband is no longer on my account. Yet, I'm using it to type this....

A few days after install, Voda on twitter told me of their Pro II broadband. 

So hours of webchat later, upgrade from 500 mbps to 900mbps Pro II arranged. I was transferred so often during the chat, and "put on hold" so often. But hey, done.

Clicked the email link to check progression of order, and they cancelled it. Frustrating. I'd arranged a day off for it, as I would have no internet for a few hours install day and I WFH https://routerlogin.uno/.

Hours of webchat and a looong phone call later, install arranged again. A different day arranged off.

Check order progress again, just in case. CANCELLED, again. Yet again, no-one informed me.

How are these guys THIS incompetent??

[Gemma]

@hasan101 - It's disappointing to hear your Home Broadband order was cancelled again. If you've placed another one and you'd like us to check the status and what's happening, then please contact my team through Social Media. 

[Cynric]

.@hasan101 or if you don't want to use Social Media the phone number is 08080 034 515.

Number found in this thread https://forum.vodafone.co.uk/t5/Other-broadband-queries/Why-is-it-so-hard-to-speak-to-a-human-being/...