I also upgraded from dsl to fibre last week. I have had no internet connection whatsoever for 3 days now. Tuesday 16th April, MTS (Openreach's subcontractor in the South East) arrived but were unable to run the cable from the box in the street to the house because the underground cable duct was blocked, so nothing was done and they left. Friday 19th, Openreach turn up with better equipment and after two and a half hours managed to get the cable through. They connected one end of the cable to the box in the street and tacked the other end to the wall of the house, stating that MTS would now need to return to drill through the wall and fit the ONT. Come Friday evening, my existing DSL connection, which had been working, was disconnected in favour of the fibre connection that still isn't physically connected to the inside of the house. I wasted an hour and a half 'chatting' with Vodafone customer services, who were less than useless, trying to explain to some person who was unable to understand, that the installation hadn't been completed. According to Vodafone, Openreach, who it's impossible to contact, have activated the service and Vodafone have completed the order. Vodafone make it almost impossible to talk to anyone in person and trying to explain even the most basic details to their CS staff via their chat bot is utterly exasperating. I suspect what I'm going to have to do is go to an actual Vodafone store, speak to a human being, cancel my internet service entirely and start again because they seem completely unable to be able to contend with a situation where Openreach have incorrectly told Vodafone that the installation is complete. Meanwhile, I usually work from home and have no internet service.
