Microsoft Teams And Router

[TheBig1]

Hi All,

Like others, every time I use Microsoft teams, my router dies. If its on wifi or hardwired, during a call, the internet will drop and other devices hardwired in to the router go off. If I connect to my mobile as a hotspot, no problems. Currently on 500 Fibre etc. Pinging around 450 - 520 mbps. The router I have is the normal grey one.

What option have I, only been with Vodafone a few months. Would get my own router but my land phone is connected as an output of the Vodafone router. Is there a fix? Spit the ethernet from the wall so it goes to two routers and only have phone connected to router? Another router that does landline too?

[conor1]

Yeah I've seen a lot of people saying it's the router. I'm still within my 14 days so thinking about calling up and demanding a different router model, threatening to leave if they don't give me one. I'm not sure all the hassle is worth it though so will probably end up buying a cheap router myself.

It's odd though because I'm using the same supplied router as I have been for the last 3 years and it works perfectly fine when I had FTTC

[Alex_456]

Its a joke either way - I was outside the 14 days, and annoyingly I'd recommended a friend also to join, and surprise he had the same issues with teams. I brought a TP link AC2100, two of them one for me one for my friend, both under £20 of ebay and both have resolved our issues, you shouldn't have too but ultimately they wanted best part of £300 to leave my deal early, so it was the much lesser of 2 evils. 

I left BT who I had never had issues with in the 10+ years I had been with them, just price in the end caused me to move. I guess you get what you pay for, but whilst you are in your 14 days you hold the aces, I wish I hadn't of left it for as long as I did

[conor1]

Was it easy enough getting the new router set up? I've seen posts from other people having issues

[Alex_456]

Bit of hassle in the first instance, but after some helpful replies on here and reading around its pretty straight forward, if you end up getting one drop me a message and I'll note down what I did

[Cynric]

@conor1 Additional info in the following thread, probably best to start reading from the end.

https://forum.vodafone.co.uk/t5/Other-broadband-queries/How-to-Set-up-a-third-party-router-with-voda...