My broadband keeps cutting out

[Darren1977]

My broadband keeps cutting out

Every 10 minutes I cannot watch no streaming Netflix Amazon prime 

I can't even play my PS5 it keeps cutting out when I'm playing online gaming I thought it was my PS5 at first I thought they sold me a dodgy PlayStation was on the phone for days and hours with PlayStation to find out it's Vodafone internet 

How do I solve this problem please ?  I have watch YouTube videos and none of this of the stuff doesn't seems to work? 

Is it the router? because I never had this problem with before 

[BandOfBrothers]

Hello @Darren1977 

To start with please take a look in the Broadband-and-Home-Phone-FAQs. 

Also the Broadband Team can be contacted on 08080 034 515

Some but not all have found that using their own router is better for them.

 Can-I-use-my-own-router-with-Vodafone-broadband. 

HOW-TO-Use-a-third-party-router-on-Vodafone-VDSL. 

The Vodafone Social Media Team's via Contact-us-for-account-specific-queries  i.e Twitter or Facebook would also be able to help. Please link back to your thread here including your forum username so your not having to repeat yourself.

I appreciate how frustrating it can be when things are not performing as it should so I wish you all the best with this. 

[Weeceyboy]

I have the same problem especially at night. I have tried everything and even moved the router. No data collected or transfer at all, its so frustrating.