My vodafone wifi has stopped letting my phone open apps

[Jack20991]

I recently renewed my WiFi package with Vodafone for the exact same deal, didn't have to do anything but reset the router on the day. However since doing this my Samsung phone has started having problems loading up some apps and stuff in apps. For example the Premier league app has stopped working. Twitter and reddit videos don't load but those apps and pictures load just fine. Random stuff like trying to send gifs on WhatsApp doesn't work.

When I turn off the WiFi these apps open up as normal on my mobile network that is also through Vodafone so I'm confused. I can also connect totally fine to them through my work WiFi so ot is just my home broadband and it has only started since the new package. My wife's phone and all other devices in the house don't seem to be effected. 

Any advise on this would be appreciated

[Jack20991]

I recently renewed my WiFi package with Vodafone for the exact same deal, didn't have to do anything but reset the router on the day. However since doing this my Samsung phone has started having problems loading up some apps and stuff in apps. For example the Premier league app has stopped working. Twitter and reddit videos don't load but those apps and pictures load just fine. Random stuff like trying to send gifs on WhatsApp doesn't work.

When I turn off the WiFi these apps open up as normal on my mobile network that is also through Vodafone so I'm confused. I can also connect totally fine to them through my work WiFi so ot is just my home broadband and it has only started since the new package. My wife's phone and all other devices in the house don't seem to be effected. 

Any advise on this would be appreciated.

[Ripshod]

On the affected device, have you tried "forgetting" the WiFi network then reconnecting?

What phone is it? 

[Jack20991]

Yeah, I tried that. Restarted the phone after forgetting the network and tried reconnecting to the WiFi but still the same issue.

It is a Samsung zflip3.

[AnnS]

Try the solution from Samsung Community below @Jack20991 

Solved: Some Apps not working on Wifi - Samsung Community - 2479726

[Jack20991]

Just tried the advise on there and that hasn't worked either...

[Lucy_F]

Thanks for sharing this with us @Jack20991. Can you try resetting your network settings via Settings > General Management > Reset > Reset Network Settings to see if this helps?

Please also ensure all your apps are updated to the latest version, and your device software is also updated. If issues persist, feel free to reach out to us via Social Media here and we can get this looked into further with you. 

[Jack20991]

Hi Lucy,

I tried that as well but it didn't work either. After I had done this and was putting my Samsung watch back onto the Bluetooth it wouldn't work until I turned off Wifi and used my data to connect it as well. 

All apps and device are updated as well. I will have to contact Vodafone when I am back home tonight.

[Ripshod]

Are you using any ad blocking DNS servers? It's common for ad subsidised apps to fail if the ads are blocked. 

[Jack20991]

No, haven't changed any DNS servers at all. Will still be on whatever the ISP default is.