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Broadband connection

No broadband for the last 9 days

2: Seeker

Hi everyone,


My broadband connection is faulty for the last 9 days and I'd been promised a new router that was supposed to come on Monday but it hasn't arrived.


I've been resetting the current one many times over the chats with Vodafone, I have the router connected to the socket directly (as I was instructed) but it's still the same - no connection at all. The Internet light keeps flashing red the router is unable to connect to DSL service.


May I know if the router is coming at all and if so, when can I expect it?


Thank you for your help!

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17: Community Champion

Hey @Shali 


For account access issues you'll need to liaise with the Vodafone Broadband Team via Broadband-and-Home-Phone-FAQs  call 08080 034 515  (free from all UK landlines and mobiles) with lines open between 8am and 11pm, seven days a week.

Or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 

Unfortunately there is no account access via this forum anymore. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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