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htyaH · ‎22-06-2022

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

Gerry_Atric · ‎30-06-2022

Thanks. Whereabouts in the UK are you and which BNG have you been assigned to?

The only way I could see which BNG I'm on is by using a reverse traceroute tool which resolved the name of the BNG I'm on which is Manchester and I live in the South of England.

I tried the same traceroute as you did on an ethernet connection and it fails to get very far, but you can see the marked contrast in latency at the first external hop!

traceroute to fastly.com (151.101.65.57), 30 hops max, 60 byte packets

1 _gateway (192.168.1.1) 0.713 ms 0.636 ms 0.622 ms

2 * * *

3 63.130.104.202 (63.130.104.202) 12.434 ms 12.355 ms 12.196 ms

4 * * *

5 * * *

6 * * *

7 * * *

8 * * *

(goes up to 30 before it stops)

Google works though:

traceroute to www.google.co.uk (142.250.178.3), 30 hops max, 60 byte packets

1 _gateway (192.168.1.1) 0.710 ms 0.610 ms 0.546 ms

2 * * *

3 63.130.127.221 (63.130.127.221) 19.495 ms 19.491 ms 19.311 ms

4 74.125.50.42 (74.125.50.42) 19.119 ms 90.255.251.51 (90.255.251.51) 18.946 ms 20.239 ms

5 * * *

6 172.253.66.88 (172.253.66.88) 20.814 ms 172.253.65.208 (172.253.65.208) 20.225 ms 108.170.246.161 (108.170.246.161) 21.374 ms

7 142.250.215.127 (142.250.215.127) 19.771 ms 108.170.246.175 (108.170.246.175) 19.262 ms 20.027 ms

8 142.251.233.53 (142.251.233.53) 20.340 ms lhr48s27-in-f3.1e100.net (142.250.178.3) 19.652 ms 19.466 ms

seven0007 · ‎30-06-2022

I'm on SQYN02-BNG-C1 - I can see what BNG I'm on through MikroTik, it shows me it under the "Active AC Name" when I go on my PPPoE Interface.

I live around Eastwood, Essex, weird how the traceroute doesn't go through for you. Where are you located?

When I do traceroutes on Linux it doesn't show the gateway - in my case (84.65.64.1), that's why I tend to do it on Windows instead. Weird how the fastly.com traceroute doesn't go through for you.

My latency is very stable, with a tad bit of jitter. I was considering switching to a Static IP, but not sure of the benefits... Surely it's exactly the same unless they prioritize customers who have a static IP. Or the routing/BNG changes?

Also I pinged www.google.co.uk, funnily enough it's going to a Paris PoP.

root@r:~# traceroute www.google.co.uk
traceroute to www.google.co.uk (142.250.75.227), 30 hops max, 60 byte packets
1 10.0.3.1 (10.0.3.1) 0.456 ms 0.434 ms 0.408 ms
2 * * *
3 63.130.104.198 (63.130.104.198) 2.391 ms 2.652 ms 2.635 ms
4 90.255.251.39 (90.255.251.39) 3.473 ms 3.414 ms 3.420 ms
5 * * *
6 74.125.242.97 (74.125.242.97) 4.262 ms 4.830 ms 172.253.66.98 (172.253.66.98) 3.702 ms
7 108.170.246.144 (108.170.246.144) 3.859 ms 108.170.246.143 (108.170.246.143) 4.181 ms 74.125.242.82 (74.125.242.82) 3.747 ms
8 * * 142.251.233.55 (142.251.233.55) 3.798 ms
9 * 142.251.236.229 (142.251.236.229) 11.028 ms *
10 209.85.251.58 (209.85.251.58) 10.913 ms 72.14.238.52 (72.14.238.52) 10.494 ms 108.170.230.208 (108.170.230.208) 12.001 ms
11 108.170.244.225 (108.170.244.225) 12.535 ms 12.505 ms 108.170.244.161 (108.170.244.161) 11.632 ms
12 216.239.48.45 (216.239.48.45) 10.377 ms 10.991 ms 11.360 ms
13 par10s41-in-f3.1e100.net (142.250.75.227) 10.559 ms 11.041 ms 11.966 ms

Gerry_Atric · ‎30-06-2022

@seven0007 wrote:
I'm on SQYN02-BNG-C1 - I can see what BNG I'm on through MikroTik, it shows me it under the "Active AC Name" when I go on my PPPoE Interface.
I live around Eastwood, Essex, weird how the traceroute doesn't go through for you. Where are you located?

When I do traceroutes on Linux it doesn't show the gateway - in my case (84.65.64.1), that's why I tend to do it on Windows instead. Weird how the fastly.com traceroute doesn't go through for you.

My latency is very stable, with a tad bit of jitter. I was considering switching to a Static IP, but not sure of the benefits... Surely it's exactly the same unless they prioritize customers who have a static IP. Or the routing/BNG changes?

Also I pinged www.google.co.uk, funnily enough it's going to a Paris PoP.

root@r:~# traceroute www.google.co.uk
traceroute to www.google.co.uk (142.250.75.227), 30 hops max, 60 byte packets
1 10.0.3.1 (10.0.3.1) 0.456 ms 0.434 ms 0.408 ms
2 * * *
3 63.130.104.198 (63.130.104.198) 2.391 ms 2.652 ms 2.635 ms
4 90.255.251.39 (90.255.251.39) 3.473 ms 3.414 ms 3.420 ms
5 * * *
6 74.125.242.97 (74.125.242.97) 4.262 ms 4.830 ms 172.253.66.98 (172.253.66.98) 3.702 ms
7 108.170.246.144 (108.170.246.144) 3.859 ms 108.170.246.143 (108.170.246.143) 4.181 ms 74.125.242.82 (74.125.242.82) 3.747 ms
8 * * 142.251.233.55 (142.251.233.55) 3.798 ms
9 * 142.251.236.229 (142.251.236.229) 11.028 ms *
10 209.85.251.58 (209.85.251.58) 10.913 ms 72.14.238.52 (72.14.238.52) 10.494 ms 108.170.230.208 (108.170.230.208) 12.001 ms
11 108.170.244.225 (108.170.244.225) 12.535 ms 12.505 ms 108.170.244.161 (108.170.244.161) 11.632 ms
12 216.239.48.45 (216.239.48.45) 10.377 ms 10.991 ms 11.360 ms
13 par10s41-in-f3.1e100.net (142.250.75.227) 10.559 ms 11.041 ms 11.966 ms

I'm not far from Heathrow airport, and it's interesting my traceroute to Google goes via LHR which presumably is a data centre near London Heathrow Airport. Despite that and your traceroute going to Paris, you still have better latency!

My connection was fine before someone in VF messed the configuration up on their network, I was getting about 5-6ms and things were running great!

I did the traceroutes on Linux and also on a Mac. Given they are both unix based systems, I guess the same issue applies to both. I don't have a Windows box to test with sadly!

Jayach · ‎30-06-2022

@Gerry_Atric @seven0007

I find the different traceroute results very interesting. I posted a query on another thread and I would be interested to hear your thoughts on it.

Re: not getting the promised 900mb with broadband ... - Community home (vodafone.co.uk)

htyaH · ‎30-06-2022

@Gerry_Atric @Ripshod @Jayach @seven0007 Called in again today, got through to someone who was patient. So somethings were clarified. First of all, it is not a CityFibre upgrade...It's Vodafone updating their "primary BNG", they told me it's been updating today since an hour ago as well and they cannot offer any ETA on when we'll be back on the primary, but it will happen eventually. And yes their backup BNG is the Edinburgh one, and supposedly the primary BNG is in Swindon? Either way, just gonna have to wait.

htyaH · ‎30-06-2022

Also I showed them the forum thread and they looked through your posts and read them while I was on the phone, so they've been seen and also linked to the higher engineers.

Ripshod · ‎30-06-2022

@htyaH wrote:
Also I showed them the forum thread and they looked through your posts and read them while I was on the phone, so they've been seen and also linked to the higher engineers.

Great move! You were lucky to find someone so open to this.

htyaH · ‎30-06-2022

@Ripshod wrote:
@htyaH wrote:
Also I showed them the forum thread and they looked through your posts and read them while I was on the phone, so they've been seen and also linked to the higher engineers.
Great move! You were lucky to find someone so open to this.

Yeah, I was like there are people on OpenReach experiencing the same thing and he looked through it and saw your thread too I believe. But yeah we got our answer now and we'll just have to give it time. We'll be back to low latency eventually

Ripshod · ‎30-06-2022

Yep. Guaranteed when the dust settles on this I'll be requesting a static IP with routing through Leeds BNG.

htyaH · ‎30-06-2022

Same. No more IP's resolving to Scotland or Ireland please hahaha.

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Ping/Latency way higher Gigafast 900