Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[purrbox]

In theory, it shouldn't have much of an effect on you as like you've stated, your traffic goes South.

Unfortunately, for people down South, it's all the way up to Edinburgh and then all the way back down. This is where the packet loss and high pings are introduced. 

Sorry, I'm confused!  Are your connections reduced by 2ms or increased by 1ms using WiFi6?

*QoS will always add to the absolute minimum because it means there is processing to be done!  You shouldn't be using QoS with FTTP - it shouldn't be necessary!

AC adds 2ms time compared to AX. AX adds 1ms compared to ethernet. The latencies are effected by the chipset your router has. Other Asus routers have higher latencies. The AX92u is (was) a good router. Unfortunately, it appears they've abandoned it so I wouldn't recommend getting it.

I don't use QoS. AX seems to do a good enough job itself at managing traffic and reducing the severity of any situations where I'd get bufferbloat.

[Ripshod]

@purrbox 90.247.192.1 is identified as sdnn13-bng-c, aka Swindon. 

[purrbox]

A press article would be good. Vodafone blame City fibre and City fibre just say they don't care.

The problem is at city fibre, the initial high pings happen in their network, not vodafone.

[Alvie]

Can you please stop with the misinformation or at least provide proof? This is a Vodafone issue not a CityFibre one as is evident by many examples in this thread.

The first ping to the Vodafone gateway is not proof that it's a CityFibre issue.

[Anonymous]

Well this is different. The speedtest.net app for Windows now has me in the USA. ( No I'm not running VPN) Friendly locations, such as Watford, are completely inaccessible. All my available test servers are in the USA.  Look at my latency now!!  😂

What is going on here? 

[Ripshod]

This morning I'm in Belfast, still connected to Edinburgh, and my closest speedtest server is in Douglas. WHAT?

Come on now, even jokes can only go so far 😱

[Rachael]

Good Morning!

I'm sorry to hear that you are having issues with connecting your handset to the Network.

Please my ask that you put your handset onto Airplane Mode for me, leave it on there for a few seconds, then turn Airplane Mode off again.

This will refresh the handset on the network for you 😀

[Ripshod]

@Rachael this is the broadband Forum.

Honestly, you couldn't make this up! 😂

[Rachael]

Hi

I do apologise, for the information provided, I was looking at the speed tests provided.

Please reach out here One our dedicated team members will be more than happy to support with your HBB Query if required.

[Ripshod]

@Rachael our account details have been collected and collated, this issue has been active since June or even earlier, some clients have seen their routing fixed (coincidence) but many of us have our connections to the internet routed hundreds of miles before they even meet the internet backbone. Remarkably the same issue many zen clients are having.

Fix your database and give us local connections - simples!

All I want is a static IP local to Leeds that connects via the Leeds gateway, but I can't have that unless I'm a business client according to 2nd and 3rd line support. I'm not in Scotland, or Ireland.