Ping/Latency way higher Gigafast 900

[htyaH]

I used to get 5ms ping to London (from Coventry), now I am being auto connected to Edinburugh and I get 15 ping to there, when I try to speedtest to London or even right next to me in Leicester I am getting pings above 22...I called in and they just said "they added new servers and there's nothing much we can do"...

any help?

[Ripshod]

Perhaps fastly.com or cloudflare are having their own issues - it does happen. 

Jitter is jitter, an entity loyal only to itself. Given the multitude of possible routes between two points, traffic across the Internet is like the coin in one of those coin drop games - each packet takes it's own route. While there can be some corellation between jitter and bandwidth, jitter is also affected by other traffic (other users) so there is no golden rule for anything. 

[prs1000]

---

@purrbox wrote:

Hi Guys.

I just want to chime in as I spent significant hours on this problem including talking to a level 3 tech at Vodafone and the senior infrastructure engineer at city fibre (he's not a nice person)

The infrastructure engineer at City fibre said to me on the phone "any ping under150ms is fine and as I am in charge, I will personally ensure these high ping support calls from vodafone are not dealt with".

I stated that this goes against city fibres marketing campaign and the vision of the company director, who believes cityfibre is a FTTP network designed for high speed and low latency. I also stated that 150ms is unacceptable for a modern broadband connection, he disagreed.

---

I am in an email conversation with the CEO from City Fibre. I suggested that whilst the problem is probably at Vodafone's end, surely it makes sense for CityFibre to work with Vodafone so that customers get the best from the service. I also mentioned that CF are in danger of being tarred with the same brush.

I also mentioned the unhelpful engineer. Did you get a name for the guy? The CEO has people looking into this issue and asked who you spoke to. I have told him he was the Senior Infrastructure Engineer which should be enough to pick him out.

I was impressed that the CEO replied himself within an hour on a Sunday evening.

[prs1000]

A quick update.

I contacted the CEO of City Fibre and also the directors office at Vodafone.

The response from Vodafone was advice to contact the WIFI experts.  Thanks for that.

After exchanging several emails with Greg Mesch, he put several people on to investigate the situation.

the reply I has this evening was:

"Hi Paul, 
Thank you very much for providing me with this information. 

Our Technical Support Centre's Team Lead, Donna, has confirmed that Vodafone are currently look into the issues their end and have reassured her that they will update her if they need her assistance. 
Donna has reassured me that she will continue to monitor the updates from Vodafone, and connection at the property, and provide me with updates. 

Many thanks for your cooperation, "

Hopefully it might give Vodafone a bit of a nudge to take the issue seriously now.

At midnight my gateway changed to 90.247.64.1 . On the ARIN site it gives the location as Newbury but a significant number of the IP look up sites show it as Leicester. That would make more sense as my ping has improved to 12/13ms. That may well have happened anyway as I have been on that gateway before, without any improvement of the latency.

[Anonymous]

Good to see you have had an improvement from your previous poor ping.  As you say, this is by no means guaranteed to be a permanent change and may not be a result of your protestations.

You see 12/13ms as a good thing, but I was complaining of that level of latency a couple of months ago, given that that is what you would expect from Virgin Media's coax cable service.  My service suddenly improved when my gateway was switched to my nearest hub during a VF reboot. I now get between 5 and 7ms in a typical speed test and when pinging the BBC. I too have no idea whether the improvement will last. 

[prs1000]

---

@Anonymous wrote:

Good to see you have had an improvement from your previous poor ping.  As you say, this is by no means guaranteed to be a permanent change and may not be a result of your protestations.

You see 12/13ms as a good thing, but I was complaining of that level of latency a couple of months ago, given that that is what you would expect from Virgin Media's coax cable service.  My service suddenly improved when my gateway was switched to my nearest hub during a VF reboot. I now get between 5 and 7ms in a typical speed test and when pinging the BBC. I too have no idea whether the improvement will last. 

---

I didn't say I was happy with 12/13ms. I had 9/10ms on FTTC. 

[Ripshod]

Hi everyone.

It seems the update of the Leeds gateway is progressing with haste. Sometime after 10pm yesterday I had a sudden peak in latency (over 100ms). Then at around 12:30pm today my latency dropped like a brick in a pond. Now, being somewhat in the sticks I was quite happy to get 10-12ms but this new drop has taken me down to 5-6ms, something I'd expect closer to a major city. I'm dead happy now.

One question though. Vodafone's ookla speedtest servers are throwing 100% packet loss at me even though the test completes successfully. Anyone else seeing this/similar?

[prs1000]

The work in Leeds was finished last week  Good news on the pings.

[purrbox]

Thank you for taking the initiative and escalating this to the CEO.

Unfortunately the support guy wouldn't give me his name the second time round.

You just need to let the CEO know that the high pings originate in City fibres network.

Keep us updated if you hear anything else from them.

[Ripshod]

My last comment to you before I hit a button. This problem also affects openreach customers. Now are you going to say openreach use some Cityfibre infrastructure? Too late.

@Alvie, just go to their profile and hit that 'ignore' button. 

[prs1000]

Vodafone and CF seem to have agreed that the issue is with Vodafone