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10-10-2020 11:47 AM
received a new router yesterday due to old one being faulty(it wasnt i was receiving internet with it) now i have no internet at all i can connect but no internet connection. This has been raised to tech team but no answers from them at all. When i log into the router it tells me no ip address could this be the reason for no internet connection? I was left a couple of weeks ago without broadband for 17days and now facing the same issue!
11-10-2020 05:01 PM
I spoke with them yesterday and was told to turn the router off at midnight as the third line where dealing with it and said it would be resolved by then. I have done this and still no internet! I have tried calling tech team but after 1hr 45min on hold i have had to give up. The customer service is a disgrace with vodafone and a complaint has now been logged.
08-07-2021 10:16 AM
Hi
""(it wasnt i was receiving internet with it)""
This is me now guessing.
So you have 2 routers that do not connect / receive an Internet connection?
You need to start at the basics and do a LandLine test. Dial 17070
https://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test
Plug into the TEST SOCKET.
If the LandLine works replace it with the Original router and test that out.
You may have been dis-connected in the cabinet, or have a fault in the cabinet.