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Broadband connection

Canceling my subscription

IwantSlxcky-
4: Newbie

How much is It to cancel subscription when you haven't had internet for a week?

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5 REPLIES 5
Jayach
16: Advanced member

Unless you have raised a complaint and had agreement you can leave without penalty, they will want the rest of your contract paid up. i.e. How many months are left on your contract x your monthly payment.

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Mark
Moderator

Hey @IwantSlxcky-, I'm disappointed to hear your service hasn't been reconnected. So we can take a look into this and get your Broadband back up and running, we'll need access to your account. As we're unable to discuss this on a public forum such as our community, pop us a DM through one of our social channels and we'll be happy to get this sorted for you 😊

When you reach out to us via DM our automated assistant will try to help. You can speak to us directly by selecting 'Get started' followed by 'asked to DM'.

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IwantSlxcky-
4: Newbie

It's all working you can delete the post now

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Jayach
16: Advanced member

Good news @IwantSlxcky- How did it get fixed, or did it just start working?

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IwantSlxcky-
4: Newbie

Something to do with the green boxes.

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