Canceling my subscription

[IwantSlxcky-]

How much is It to cancel subscription when you haven't had internet for a week?

[Jayach]

Unless you have raised a complaint and had agreement you can leave without penalty, they will want the rest of your contract paid up. i.e. How many months are left on your contract x your monthly payment.

[Mark]

Hey @IwantSlxcky-, I'm disappointed to hear your service hasn't been reconnected. So we can take a look into this and get your Broadband back up and running, we'll need access to your account. As we're unable to discuss this on a public forum such as our community, pop us a DM through one of our social channels and we'll be happy to get this sorted for you 😊

When you reach out to us via DM our automated assistant will try to help. You can speak to us directly by selecting 'Get started' followed by 'asked to DM'.

[IwantSlxcky-]

It's all working you can delete the post now

[Jayach]

Good news @IwantSlxcky- How did it get fixed, or did it just start working?

[IwantSlxcky-]

Something to do with the green boxes.