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TPLink Archer AX73 - AX5400 unable to get internet connection with Gigafast 900

Reinz
3: Seeker
3: Seeker

Hi everyone,

 

I'm hoping someone may be able to shed some light on what I'm doing wrong here.  I've been having some problems with my Vodafone WiFi hub where my WiFi connection drops randomly or I experience high packet loss which is noticeable while on calls.   In an effort to fix this issue I've purchased the TP-Link Archer AX73 wireless router to replace the Vodafone router.

 

I've contacted VF and have obtained my PPPOE auth information and have configured these settings on the router, I also have read that sometimes you need to configure VLAN on the router (911 for CityFibre, 101 for OpenReach).    Unfortunately, I've had no joy with either setting.  I've performed many reboots of the TP-Link router and the cityfibre ONT and am no further forward, the WAN LED just stays amber and on the admin portal, it states "connecting"

 

I am using the WAN port on the TP-Link router and connecting directly to the CityFibre ONT modem.   If anyone has any ideas or suggestions it would be appreciated.  Thank you!

 

21 REPLIES 21

CrimsonLiar
16: Advanced member
16: Advanced member

Noting of course that if you are supplied by OpenReach you would untick the 802.1Q box as the VLAN 911 tag is only needed for CityFibre.

I was having a headache connecting my AXE5400 with VLAN 901. Unchecking that box finally fixed it for me.