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Upgrade from Fiber100 to Fiber200 failed, no internet from 8 days. OMG Vodafone

suresh2024
2: Seeker
2: Seeker
Last month I got an email from Vodafone that I am eligible for upgrade from Fiber 100 to Fiber 200. I thought its ok and went for it. But internet gone off on Activation date and since then no internet. I am hearing below excuses. 1. Issue is with CityFiber. 2. Your Fiber200 activation is stuck with ordering. 3. It will take 48 hours 4. It will take 24 more hours after. 5. Then Engineers visit is needed. then no its not needed and remotely it can be done. 6. Latest update is it will take 72 hours mroe so next wednesday, but no guarantee. I asked them to downgrade it to Fiber100 line as it was working, still no use. Now I am left with out internet and cancellation costs me £172 pounds and I wont even get my compensation if I cancel my connection. I do workfrom home usually, but because of this I have to go to office costs me £30 for every day. Son is preparing for A-levels and he does not have internet properly, he is using my broadband. Now I bought 100gb sim for him, but the issue is not all areas got good net work. So I am struggling a lot. 1. My Ring does not work. 2. My Swan security system is offline, cant monitor my home when I am outside. 3. No TV , no Entertainment. I dont know how the compensation of £9+ is worty or comparable. If I got to office it costs me £30 for travel and another £20 for lunch or other snack or coffee and pain of driving to train station and parking. I have lot more to complain. What is the solution for this? Thanks Suresh
13 REPLIES 13

suresh2024
2: Seeker
2: Seeker

Shame on Vodafone support, making new excuses everyday. I dont know what will they achive by just locking the customers with contract but not providing the fix.

suresh2024
2: Seeker
2: Seeker

Latest update is CityFiber will fix it on 22nd March. OMG 9 more days to wait. Still not sure that will be fixed on 22nd.

I looked for other providers in my area and I can get new connection installed on 19th March latest.

Upgrading from 100 to 200 involves no work whatsoever, just switching a profile. CityFiber are a joke.

Janey
Moderator
Moderator

Hi @suresh2024 I'm really sorry to see your broadband upgrade has been delayed so much, this must be frustrating! My team would be more than happy to look into this and escalate if required. Please feel free to pop them message over on our social channels, they'll be happy to take a closer look.