YouTube terrible speed and buffering

[Alecmac007]

I am on Vodafone fibre so just under a year and no problems getting 10mbps but over the last 5 days I am getting terrible performance on YouTube on wifi on all devices. It either buffers, doesn’t play video and occasionally I get a period of a few minutes with no problems.

I have rebooted router and reset firmware and spoke to  Vodafone but no solution. If I connect to mobile data all is good, and all other streaming video sites work fantastic and my wifi speed is always good. Any ideas?

[mmotti]

Just in terms of an update on my end...

Have just spoken to somebody from the L2 HBB support and they wanted me to connect the Vodafone router and perform a packet capture, tracert, ping etc.

Have just this moment sent the email of the requested files to them so will see what comes of it.

[Alecmac007]

How did you manage to get in touch with level2 support I only get to talk to the so called wifi experts with no way to go further up the chain of command?

good luck proving your point and hopefully they recognise that it’s a global issue and not just one specific case

[mmotti]

The way for me was to the social media team (twitter) who then raised an issue for me and told me to expect contact from the L2 HBB team and a day or so later I had the call.

[mmotti]

Oh also if you already have an FLT number (raised fault/issue), you can apparently call them on 0808 0057320

"Your reference is FLT********. Our tech team will aim to contact you within 2 days. Alternatively, you can 📞 the team on 0808 0057320 quoting the last 6 digits from the FLT 😀 Hamza"

[Alecmac007]

Hopefully not tempting fate but for the past hour YouTube seems to be working fine across all devices.

anyone else got similar good news?

[Alecmac007]

Spoke to soon. - failed again!?

[mmotti]

Sadly not for me - Everything still broken.

[embattle]

Haven't used YT much today, I know Play Store is still not updating apps properly.

[embattle]

Had some more buffering on YT, still the bigger issue is:

[mmotti]

Well, #£!@ us then I guess. 

So it's my equipments fault?! Despite the fact it does it on my 3rd party router, my Vodafone router, every device in my household that's connected by wired or wireless AND affects other Vodafone users? Well this issue isn't getting fixed any time soon. Never had an experience with such an incompetent ISP.