YouTube terrible speed and buffering

[Alecmac007]

I am on Vodafone fibre so just under a year and no problems getting 10mbps but over the last 5 days I am getting terrible performance on YouTube on wifi on all devices. It either buffers, doesn’t play video and occasionally I get a period of a few minutes with no problems.

I have rebooted router and reset firmware and spoke to  Vodafone but no solution. If I connect to mobile data all is good, and all other streaming video sites work fantastic and my wifi speed is always good. Any ideas?

[yorkshireskippy]

Thank you for your advice. Noted.

Vodafone has provided little help to all the people suffering the same fault, even at times the lvl2 tech teams denying it was a Vodafone issue. I'll keep posting here, Twitter and wherever I chose, if nothing else to be a pain in the ar5e seeing as I've had little broadband now for over a week.

[Dtkwong]

What is the point of simply being pain in the backside? 
We all want to do things for a good reason, what would you stand to gain just being a pain in the backside ?

The problem you are experiencing, have you done a little testing to be reasonably sure that it is Vodafone’s problem ? For the time being, any other customer experiencing the same problem ? 

Yes, you’d better start a new post with the problem you are experiencing, more effective that way !

[jstott1070]

Yup, have to agree. This was a specific issue with Google Services (YouTube and Play App Store).. which now appear to have been resolved. As such this thread should really be marked as resolved although it would be nice to get a formal confirmation for VF on the issue and it’s resolution for future reference etc. 

[Jayach]

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@yorkshireskippy wrote:

Thank you for your advice. Noted.

Vodafone has provided little help to all the people suffering the same fault, even at times the lvl2 tech teams denying it was a Vodafone issue. I'll keep posting here, Twitter and wherever I chose, if nothing else to be a pain in the ar5e seeing as I've had little broadband now for over a week.

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You can be as big a pain as you like, sometimes it may help, but not on the forum. We are just other users trying to offer advice. As your latest pictures haven't been moderated, it's difficult to guess what they show, but I think you are complaining of slow speeds generally.

If you start your own thread (if you haven't already) we can try to talk you through some steps that might get Vodafone to take action. Look forward to trying to help you there.

[Gemma]

Hi everyone, I'm just checking in to see if this issue's now resolved for you all? If it is, we can then let our Support Teams know. 

@yorkshireskippy - if you're still facing issues with your speeds, please follow the tests shown on our Home Broadband Support page. If you still need help after going through the checks, then please come and talk to my team through Social Media. 

[embattle]

Yes Gemma, for me the issue has gone.

[Dtkwong]

@Gemma @Thanks for following up, happy to say the issue is no longer happening, looks it has been fixed. 
I would appreciate if you would find out from your tech team and provide us an update on:

* what caused the issue?

* what was done to fix the issue and avoid a repeat ?
Thanks in advance. 

[Gemma]

@embattle and @Dtkwong - this is great to hear! Thanks for letting us know it's resolved. Our Support Teams have been working on this. I'm sorry we don't have any further information on what happened or what was causing it. 

[yorkshireskippy]

1. The problem (this thread) is fixed for me. I have been informed from the complaint officer that dealt with my complaint that it was in fact an issue with the data centre in Bristol.

2. The speed problem has also been resolved by the same complaint officer as he discovered my Vodafone router wasn't even registered on the network.

As for being a pain in the ar5e. My deliberate act via this forum, Twitter and an official complaint has got me a resolution. As with others experience I have no doubt I'd still be going around the circles of trying to update my router, sending me a new one, blaming my equipment at home etc etc.

I was forced to put the phone down on the lvl2 tech woman on Thursday as she flatly denied the buffering problem was a Vodafone issue. Combine that with the farcical new router delivery that I was told to refuse and it proves if you shout loud enough you get someone eventually who knows what they are talking about, in an office in the UK who can actually fix the issue.

[jstott1070]

Thank you for the update. Whilst I live in West Yorkshire the VF network always routes me via Bristol so that now makes total sense as to where issue was according to your VF feedback.