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Resolved! Voda/Cityfibre Installation Charge

Was just on the phone to Virgin, cancelling my current package, and the guy kept going on about how there are "hidden" costs to getting the Cityfibre connection completed into the property? Is this true? I couldn't see any installation charges on my ...

jitsuka by • 4: Newbie
  • 4636 Views
  • 5 replies
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Restricting access to wifi

Short of removing the router is there a way to stop new devices connecting to my WiFi? I know I can turn it off in the app, but would pressing the WiFi button on the actual router override this?? Thanks in advance. 

Tia-a-84 by • 3: Seeker
  • 1656 Views
  • 3 replies
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Ultrafast 500gb broadband pro 4g backup

Had Ultrafast installed today, all is working eventually after issues with Wi-Fi.the 4g backup dongle is inserted, but in the app, it says that there is no SIM card is inserted (it is), and in the web admin pages under ‘status/mobile status’ it says ...

Nemysys by • 2: Seeker
  • 1378 Views
  • 1 replies
  • 0 thanks

Ultrafast 500 Pro - problems

We have had Ultrafast 500 since March 2020with great success. Three teenagers in the house who all verified it was best internet speeds, no lagging, dropouts and were very happy. Roll on Sept 2020 when we were offered to move to Ultrafast 500 Pro wit...

mrstalb by • 2: Seeker
  • 5060 Views
  • 6 replies
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IPv6 query for new customer

Hi all I'm considering getting Vodafone broadband but need to know if the router allows IPv6. Can anyone please confirm whether or not it can? I called Vodafone and got a very mudded answer about one static IP address, which is not what I was asking ...

Internet dropping out when speed increases

Good evening I'm looking for advice about internet drop outs. I am on Superfast broadband 2 and seem to be stuck in a cycle of poor service. As soon as our speed reaches above 50mbs, we start to experience regular drop outs. Once the speed drops to b...

vjg by • 3: Seeker
  • 8744 Views
  • 7 replies
  • 0 thanks

Super fast broadband & FaceTime

Ever since I’ve ‘upgraded’ to super fast broadband 2 I’m having problems with FaceTime connection. The video doesn’t match the sound. when the engineer arrived he was surprised I didn’t have a new router but said he could get it to work. Internet is ...

Hibbster by • 2: Seeker
  • 1732 Views
  • 1 replies
  • 0 thanks

TP-Link TD-W8970

I have tried on several occasions to connect a new TP-Link TD-W8970 modem router to replace the one Vodafone sent a couple of years ago (which works ok but wifi is very un reliable even when in range). I go through the quick setup just past the time ...

mrdwh by • 2: Seeker
  • 3422 Views
  • 6 replies
  • 0 thanks

Upload slower than advertised

i have been with vodafone broadband for a week, when i signed up for superfast 2 the deal said the upload would be 18mbps but im only getting 8mbps. download is 52mbps and should be around 60mbps. tested on speedtest.net

Mdv00 by • 2: Seeker
  • 6761 Views
  • 8 replies
  • 0 thanks
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