I have a SuperFast 2 connection and I recently bought a Dream Machine so I can improve my network. I acquired my PPPoE login details via chat and I unlocked the HG612 BT OpenReach modem, but I can't get it to work. The settings on the modem are good,...
Hi, I've recently (March) moved to Vodafone after several years of being with other internet providers. Doing that time I've always had a stable connection without any issues. Once moved to Vodafone, I've been achieving a stable throughput of 68-7...
Was just on the phone to Virgin, cancelling my current package, and the guy kept going on about how there are "hidden" costs to getting the Cityfibre connection completed into the property? Is this true? I couldn't see any installation charges on my ...
Short of removing the router is there a way to stop new devices connecting to my WiFi? I know I can turn it off in the app, but would pressing the WiFi button on the actual router override this?? Thanks in advance.
Had Ultrafast installed today, all is working eventually after issues with Wi-Fi.the 4g backup dongle is inserted, but in the app, it says that there is no SIM card is inserted (it is), and in the web admin pages under ‘status/mobile status’ it says ...
We have had Ultrafast 500 since March 2020with great success. Three teenagers in the house who all verified it was best internet speeds, no lagging, dropouts and were very happy. Roll on Sept 2020 when we were offered to move to Ultrafast 500 Pro wit...
Hi all I'm considering getting Vodafone broadband but need to know if the router allows IPv6. Can anyone please confirm whether or not it can? I called Vodafone and got a very mudded answer about one static IP address, which is not what I was asking ...
Dear Vodafone - you are hurting my career. Please please please sort your broadband service out. It's unusable at different times of day. I cannot connect with my work, friends or family without the service dropping out. I have contacted your support...
Good evening I'm looking for advice about internet drop outs. I am on Superfast broadband 2 and seem to be stuck in a cycle of poor service. As soon as our speed reaches above 50mbs, we start to experience regular drop outs. Once the speed drops to b...
Ever since I’ve ‘upgraded’ to super fast broadband 2 I’m having problems with FaceTime connection. The video doesn’t match the sound. when the engineer arrived he was surprised I didn’t have a new router but said he could get it to work. Internet is ...
