moving with broadband

[Aeceus]

Is there an alternative way to move your broadband package to your new home? Been on call for nearly 2 hours now and spent an hour waiting last week to no response what the hell is going on in the customer service department!?
This should really be an automated service at this point but here we are. I might have to cancel my broadband and set up with someone else if this doesn't go through.

[MarkD]

Hi @Aeceus, thanks for your post, we're sorry to hear that you haven't been able to speak with the Home Moves team yet. We do know that some of our teams are a little busier than normal, this process would need to be done over the phone. The lines are open from 8am to 8pm and as soon as you're connected, the advisor will be happy to get the services moved. Before you do give us a call, we would recommend that you take you take a look at our home moves page here.