0.7mbps upload speed on so called superfast 1!

[emmachaffin]

Hi,

I'm really struggling with upload speeds on the broadband. We have superfast 1 and whilst download speeds are fine, upload speeds are just awful. I recorded a podcast last week that needed uploading and it took 4 hours!  I've checked the speed and we are getting 0.6-0.7mbps, not the 10 advertised. I've contacted vodafone about it and just got fobbed off (we've run some tests it should be better in a few days, and then I forgot about it as I don't upload big files very often). I'm trying to transfer my photo album currently, which is going to take about 2 weeks given the current rate so any help gratefully received.

Thanks

[Jayach]

First you need to find out what upload you should have on your line. You can find out what Openreach think it should be capable of here: BT Broadband (btwholesale.com)

Then you need to do a speedtest, preferably wired, here: Speedtest by Ookla - The Global Broadband Speed Test or use the Vodafone version here: Internet speed test | Vodafone UK and if it is as low as you say. try a test with the router in the test socket.

If still very low, try the Vodafone help here: 

My broadband is slow | Vodafone Home Broadband or call 08080 034 515.

[Jayach]

Don't know why I forgot to mention it before, but it would be useful to know just what your sync speeds are,

You can find them by logging into the router under Line quality.