Minimum speed guarantee

[Vonn_Ryan]

Hi all I've been told today by Vodafone customer service broadband team that my minimum speed guarantee is only valid if a device is connected via a Ethernet cable! Is this true?

[Ripshod]

That's correct. A working cat5e cable will deliver the full 1Gbe, or more if you have faster ports. WiFi on the vodafone THG3000, I would say 600Mb on the wifi if you're in the same room less than 10ft away, in good conditions. 

[Vonn_Ryan]

So even though my minimum guarantee is 455mps and now for over a week it's down to only 50mps Max over wifi I don't have any way of using the minimum guarantee clause against them? Ps thanks for quick response

[Ripshod]

That's correct. The minimum speed guarantee covers only the broadband connection to your home. What happens after the router is not covered.