Slow and unreliable broadband in the evening

[Cliveawalsh]

I've seen some posts about this , but they seem to suggest it's been fixed. Been with Vodafone since October and finding now that the speeds and reliability are poor in the evenings. Watching off iplayer and it will suddenly stop and pause for around a minute, several times. Really annoying. It's fine in the day. I've jumped through some hoops already, like changing from my own tplink router to the Vodafone one, made no difference. Also the tv is connected to the router direct with Ethernet cable and the tech person said to change the WiFi channel. When I explained that I didn't see how the WiFi channel would effect the wired connect she ignored it and insisted I change the channel of WiFi. Anyway. It's still happening. When I do a speed test while it's happening it can be anything from 1 to 15 mbps when it's usually around 35 to 40. Any help or advice?  I think it's due to more people using the internet but not sure. It's jumpy tv when using iplayer or itv hub, or Plex built in to the tv, but if I chromecast plex it seem ok which is odd. Help please

[Migwire]

Sadly there's no improvement in speed for me. Tonight it's 4.1mbps. Last night it was 2mbps. The promised call with the complaints dept they scheduled for Friday gone didn't happen either.

I've had enough and commenced a move to BT even though it's more money and there's a price rise pending.

It's unlikely they'll let me off the hook for the remaining 5 months but I'll never consider doing business with them ever again.

[Evie]

Hey there @Migwire - I'm sorry to hear you're still having issues with your broadband speeds, and that the call back was never actioned.

We would hate to see you leave over this, but I can appreciate your hesitation. If you would like us to look into this for you, please drop us a message on social media. Make sure to include a link back to this forum thread, along with your landline/account number.

[Cynric]

11.6Mbps down and 6.38Mbps up. I dream of a service as advertised 🤣

[Beth]

Hi @Cynric, we'd be happy to investigate your speeds further. As we're unable to discuss accounts publicly on the forum, please pop our Social Media team a message, a member of the team will be happy to help

[Cynric]

.@Beth I have had a nice time talking to your Director Office in the past

.

VF keep hiding behind Sync speed when advertising 63Mbps. Right this very moment VF claim "average download speed of 63Mbps".

https://www.vodafone.co.uk/broadband/deals/superfast

To get a average like that then at some time is must exceed 63Mbps, this is mathematics pure and simple. Only at the bottom of the page within a default closed dropdown list is the small print, " We base our average speeds on sync speed". This is shoddy advertising as the headline has not got any indication to direct the reader to the small print. How many fish do VF catch like this?

Social media? No, never. It is not secure, the agents ask for personal information that is excessive and they are completely useless (unless things have radically changed since last time). Look how many complaints on this forum there are. Anyway I don't do Twitter at all and have just left Facebook.

I will keep periodically posting the appalling performance of my line until VF stop over subscribing their wholesale line capacity and throttling at peak periods.

[clint_flick]

Hi

IMHO TT and Zen etc also have problems with Openreach....

https://www.theregister.com/2021/02/18/write_mp_to_fix_zen_internet/

A snippet.............

""

"I've looked into this issue for you, and I'm afraid that we will not be able to raise a DSO in this case, as Openreach will not accept it. This is because our relationship with Openreach is one of supply and repair where we will supply a service on the line, and repair it if it breaks. However, our relationship doesn't extend to infrastructure issues such as this," the company rep said.

"The best way forward would be to report this to your local MP, who will hopefully be able to get this issue addressed," the Zen rep added.

The acronym "DSO" refers to Openreach's Directors Service Office, which is the highest point within the infrastructure provider's fault escalation procedures. It is reserved for the most pressing issues such as those likely to cause reputational or financial damage for Openreach's downstream providers, or pose a risk to public health and safety. It's understood the DSO can also respond to requests made from MPs acting on behalf of their constituents.

""

So you still one line of defence, your MP.

[Migwire]

Was meant to have a call about my complaint from VF last night but never materialised. 

Move to BT confirmed for a week Monday. VF say I'll have £60 to pay on leaving. Good riddance!

[eastlondonlee]

Unfortunately it seems as though Vodafone are throttling our connections mostly in the evening right up until midnight on the dot. See for yourself, run a speed test 5 mins to midnight then run another just past midnight. Clearly their servers are misconfigured or worse actually configured to not provide us the service we are paying for. If there is any type of fault that could create this error on a clockwork schedule  then I would love to hear about it Vodafone ? 

Please don't reply asking me to remove faceplate and all of that rubbish, its highly offending to have my time wasted with these ridiculous solutions, if the faceplate was broken it would be broken 24 hours a day not 7pm till midnight, so please stop the jokes!

Here is a screen shot of my speed test @ 7:45pm https://prnt.sc/1152jvp as you can see it is already being throttles from 65mb to a ridiculous 3.65mb. Vodafone this is a disgrace and as a company you should be ashamed, stop pretending you know nothing about this, faults can be intermittent or consistent but not like clock work surely! 

So if you are here because you have poor speed just run another test @ mid night, if your speed is good chances are Vodafone is throttling your connection also, which is most probably the case for every single one of their customers but we don't all realize it happening. 

Engineer coming tomorrow morning, what a waste of time that will be!! 

[sully1311]

Luckily my Vodafone speeds have never been throttled! (Touchwood)

Speed test results from now: https://www.speedtest.net/my-result/i/4515248751

[Cynric]

41.5Mbs for a service advertised in the sales literature being 62Mbs

https://www.speedtest.net/result/11215491501