Very Poor Service since signing on

[hrg1971]

We transferred from BT about a month ago. Our router sits in exactly the same spot that its predecessors from BT and Plusnet sat but seems unable to provide a strong enough signal to effectively stream to TV without regular freezing and dropouts in connection. We had to get two boosters to ensure there was adequate coverage for smartphones upstairs. This needs to be sorted out soon or we will just vote with our feet.....

[Jayach]

Unfortunately, the option of "leaving with your feet", has passed. unless you are willing to pay an ETF (early termination fee)

If the boosters have provided an improvement to the phones, it's surprising they didn't help with the TV.

What exactly are you expecting from the forum?

[hrg1971]

I'm not paying for a service I'm not receiving. They know where they can stick their ETF.

The TV in question is next door to the router, the boosters were for upstairs coverage and just about do the job. I hoped that someone from Vodafone might monitor the forum but obviously that was a trifle optimistic.

Attempted to watch Gold on the iplayer last night. Froze for 20 to 40 seconds at a time on at least 8 occasions in the first 40 minutes...just gave up. 

Will try phoning them I suppose but I feel like their router is just not very good. Cam anyone convince me otherwise, even offer some tweaks....?

[Cynric]

@hrg1971 If the router is less than 6ft (2m) from the router then the TV could be swamped by a signal that is too strong. If the TV is that close, are you able to use an ethernet cable instead of WiFi?

[hrg1971]

Hi

The TV is about 21 feet from the router in the next room. Direct cabling, while possible, would be pretty damp awkward. Why can this router not do what my previous ones did?

[Jayach]

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@hrg1971 wrote:

Why can this router not do what my previous ones did?

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Because BT charge a lot more, so can spend more on providing decent kit?

[Amanda]

Hi there @hrg1971 🙂 I'm sorry to hear things aren't working as expected and I can understand your frustration about this. 

I'd recommend following all our help and troubleshooting steps online and if you need any further help after this, please come and speak to the Home Broadband team on:

•  live chat, 
• by calling us on 191 from a Vodafone mobile
• by calling 0333 30 40 191 from a landline or other mobile (standard charges apply)