upload speed reduced

[pinn73]

Hi,

On 500mb fttp and usually my upload speed is 67mb. Now it has changed to about 18mb over the past few days.Any ideas?

[pinn73]

bump

[Lucy_F]

Hi @pinn73 Troubleshooting can be actioned here or via the Broadband App. If no faults are found via these options, our Broadband Support Team via 03333040191 or Live Chat can help. 

[pinn73]

I've done via app already and it tells me my case has been picked up by one of the agents. Have heard nothing from them though.

[Lucy_F]

Thank you for getting back to us. If you have an active case you can contact the dedicated team regarding this via 08080057320 quoting the last 6 digits from your fault reference. 

[pinn73]

I have not been given a fault reference. can you provide please?

[Lucy_F]

You can check for any active faults, or run a test to find a fault here. Or with our Broadband Support Team via 03333040191 or Live Chat. Whilst we can't troubleshoot broadband issues via our team, we can check your account for any active faults or updates from our Broadband Teams. Feel free to reach us via the contact information here. 

[pinn73]

HI. This has now been solved but can I request a static ip? I have spoken to CSR via webchat and they say this is no longer offered , contradicting what is said on the forum. Please advise

[Cynric]

Elsewhere on this forum it has been said that the static address facility ended at the end of January 2025.