They lost my landline number

[Spiderpiguk64]

Been with Vodafone for decades, landline 2 yrs, was coming to end of contract & got a letter saying sorry to see you go. I phoned Vodafone & said I wasn’t leaving & wanted new contract. Went through usual hour of holds ( when will Vodafone sort that horrible recording of hold songs) and questions. Then was told something was preventing the connection. Tried again for next few days( I should have been paid) then they cut me off & lost my landline number ( I’ve had for 42 years) which I use at times for working from home. I did the usual chat then calls to no avail. That was 1/08/24 & I’ve still not got a connection ( got their router last week) and the chances of getting my invaluable number back is dwindling. I’d love to complain about the complaints dept but it’s always pot luck who or where you get put through to. 
I’d like this to be resolved so that I get my landline number back asap. 
wish me luck 

[Lucy_F]

Hi @Spiderpiguk64 sorry to hear about this situation, this isn't what we want for customers. If you message our team via the contact information found here, we can look into your account and provide guidance on the issues you're facing. 

[Spiderpiguk64]

The Vodafone system needs better security, and more training .it seems a bogus porting initiative was placed on my account, my number belongs to a dodgy company in Birmingham now bt trying to get it back. 

[pauldoc117]

My elderly mother (84) has lost her number not by choice when moving from Vodafone to Sky.

New service activated 16th September, phoneline only working 3rd Oct but with wrong number now

I have been around Sky, Vodafone, BT, Openreach, all multiple times and nobody seems to be able to resolve, just point me to somewhere else.

Happy to move back to anyone or wherever at whatever cost to get this back for her

[Janey]

Hi @pauldoc117 Thanks for posting. It usually down to the new provider to request the number is brought over. I appreciate you've been in touch them already but it's definitely the Sky broadband activation team that you need to speak to about porting the number in. As the current provider, you might also be able request a number change with them, although this might come at a cost and it's likely not guaranteed to be the same number.