main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Mobile Broadband

Anyone else having problems with data allocation and video pass?

SOLVED
View solved solution
Highlighted
2: Seeker

Anyone else having problems with data allocation and video pass?

View more options
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

@NealeG  - Is everything ok now? If not, please let me know what’s happening.

View more options
5 REPLIES 5
Moderator

@NealeG  - Is everything ok now? If not, please let me know what’s happening.

View more options
2: Seeker
View more options
2: Seeker

Vodafone are investigating but has been going on for a while, they informed me that they  no longer have a support team for the passes so problem probably won’t be fixed. It’s like Vodafone are trying to force people to quit the pass and then will not be able to reinstate it!

View more options
Moderator
Moderator

Thanks for getting back in touch @NealeG. I'm glad that this is being investigated and apologise for the delay. Our Vodafone passes are no longer available to new customers and you're correct, if you remove the pass you won't be able to reinstate it - you can find information on this here

I hope everything's resolved for you quickly, please continue to keep me updated and don't hesitate to get back in touch if you have any other questions.

View more options
4: Newbie
View more options