Anyone else having problems with data allocation and video pass?

[NealeG]

Anyone else having problems with data allocation and video pass?

[Gemma · Accepted solution]

@NealeG  - Is everything ok now? If not, please let me know what’s happening.

[NealeG]

Unfort yes

[NealeG]

Vodafone are investigating but has been going on for a while, they informed me that they  no longer have a support team for the passes so problem probably won’t be fixed. It’s like Vodafone are trying to force people to quit the pass and then will not be able to reinstate it!

[TJ]

Thanks for getting back in touch @NealeG. I'm glad that this is being investigated and apologise for the delay. Our Vodafone passes are no longer available to new customers and you're correct, if you remove the pass you won't be able to reinstate it - you can find information on this here. 

I hope everything's resolved for you quickly, please continue to keep me updated and don't hesitate to get back in touch if you have any other questions.

[7thCircleOfHell]

Read this thread. Ours was fixed the same day.

https://forum.vodafone.co.uk/t5/Pay-monthly/Massive-Increase-in-Data-Usage-Allowance-Passes/m-p/2627...