I bought a 5g gigacube in June 2021, the network started off great with 30mbps sometimes even above 60 Mbps.
In the beginning, the network would break off once or twice a week, when I contact Vodafone they would say there is maintenance work in my area. After 4 months the network is just constantly fluctuating, the download speed goes to 0.00mbps every day a few times, I wonder how long the maintenance work needs to be for Vodafone, and why do the customers have to pay for the network speed of 0.00 Mbps.
I tried to contact their technical team over the months, all they tell me is to do the same troubleshooting steps, restart, take out the sim card and manually select network on my phone, put it next to the window and blablabla, I have done these steps for more than 10 times over the past few months, and even did a sim swap to make sure the sim card was working.
But the network is just not working, when I ask them to escalate the matter to the manager, they would say they need to do all the troubleshooting steps again, some even refused to escalate the issue because at the time of calling the network was working, even if I tell them that my network fluctuates very badly and the speed could go to 0.00 Mbps the next minute.
So far I have called and chatted online with Vodafone more than 15 times over the past few months, they have escalated twice already and no manager has called me back, I have called Vodafone again today, escalating the matter for the third time. God knows if someone will actually call me back this time.
To anyone reading this, if you are thinking about getting the gigacube or anything from Vodafone, LOOK AWAY, there are better companies out there.
I am entitled to a free cancellation since Vodafone is not performing its obligations, an internet speed of 0.00 Mbps is NOT NETWORK. No one should be paying for this kind of network.
