Hi,
I've placed an order on the 19th Dec which was Sunday for an Unlimited Data SIM (£33/mnth).
The SIM was delivered Tuesday morning, and ever since then I've been trying to get it working.
I've managed to talk to someone using the live chat multiple times and each time they escalated
the request to their dedicated team. Unfortunately my SIM is still in a non-working state, with no one
telling me what the actual problem is. I know I passed the credit check because it shows up on my
credit report, but my bank account was not charged yet. According to the agents, this has nothing to
do with my service not working, but I suspect that these things are usually paid for in advance. So what
can I do in a situation like this? The order tracker shows that my order is in the "Order confirmed" status,
even though I have the SIM already? (Is this what they were reffering to as "an open order"?)
No direct debit was set up on my account either?
Please help me, I need this thing working before Christmas and because it's Thursday now I'm actually
panicking. Please do not direct me to twitter & facebook as I am not using any of those services.
Thank you for your help.
