My Data SIM only order is still in open status- even though a SIM was delivered to me

[TheRedFox]

Hi,

I've placed an order on the 19th Dec which was Sunday for an Unlimited Data SIM (£33/mnth).

The SIM was delivered Tuesday morning, and ever since then I've been trying to get it working.

I've managed to talk to someone using the live chat multiple times and each time they escalated

the request to their dedicated team. Unfortunately my SIM is still in a non-working state, with no one

telling me what the actual problem is. I know I passed the credit check because it shows up on my

credit report, but my bank account was not charged yet. According to the agents, this has nothing to

do with my service not working, but I suspect that these things are usually paid for in advance. So what

can I do in a situation like this? The order tracker shows that my order is in the "Order confirmed" status,

even though I have the SIM already? (Is this what they were reffering to as "an open order"?)

No direct debit was set up on my account either?

Please help me, I need this thing working before Christmas and because it's Thursday now I'm actually

panicking. Please do not direct me to twitter & facebook as I am not using any of those services.

Thank you for your help.

[TheRedFox]

I just received a text from Vodafone saying that my Direct Debit is all set up, and that they'll just sent out a new triple format SIM. The order status changed to dispatched in the order tracker. So I don't get why would they send another SIM when I already have one since Tuesday? Or was that a mistake, and I never should have received that on in the first place? This is just weird. Anyways, looks like this will be solved by tomorrow (if all goes well). Thank you all for the help.

[BandOfBrothers]

Fingers crossed @TheRedFox 

Please do let us know how you get on.

[AnnS]

So glad to hear this @TheRedFox 

I had no doubt this was going to be fixed very quickly.  Also glad you didn't take the advise to cancel.

Welcome to Vodafone.

[TheRedFox]

I was so close to take that advice.

Now I just restarted my device and it suddenly started to work, meaning the first SIM they sent on Tuesday

was the right one, they just needed some time to activate it.

I was able to login to my Voda account too.

Only to see that there's a £66 charge already even though I didn't use my new internet at all

(there's the monthly £33 + £33 out-of-plan charge?)

Apparently they'll charge this on January?

Again I do not understand, what's that out-of-plan charge?

[AnnS]

Hi @TheRedFox 

You are looking at unbilled charges, you will need to wait until the bill has been received, by this time it will have corrected itself.

The first bill will be billed pro rata, Vodafone will charge one months line rental in advance and pro rata to bring you in line with your billing date. 

You will be able to see the extra dates you have been billed.   See here: First Bill 

[TheRedFox]

So basically this is for between now and the 23rd when they'll bill me for the first time. Got it.

Again, thank you all for your help.

[BandOfBrothers]

Looks like it's all coming together now at last  @TheRedFox 

Just took a little time to get it all activated. Billing is Pro Rata so that should also sort itself out too.

Enjoy the services.   

[BandOfBrothers]

To add @TheRedFox it does look like @wharfedale66 hit the nail on the head in the very 1st reply to you in regards to activation.

Well done @wharfedale66 

[TheRedFox]

I accepted that post as the solution.

Happy Christmas to you all.

[BandOfBrothers]

And a very Merry Christmas to you and yours @TheRedFox 

Enjoy.