Password for R219h

[KallyKatt]

Hiya, trying to setup our mobile broadband but it’s asking for a password and we no longer have the reminder card where it says the password is. I also can’t see an option for “forgotten password” - can anyone help? Thanks so much!

 

[Mark]

You can find the WiFi hotspot name and password on the inside of the back cover @KallyKatt. More information on setting up and establishing a connection can be found in the devices online user guide. Hope this helps, but if you're still struggling, don't hesitate to pop us another message.

[KallyKatt]

hiya, thanks for your reply! 

I have the wifi password which is indeed on the inside of the case, however when I connect to it it redirects me to this website and asks for a password. After a bit more research I tried “admin” and it redirected me to another page which told me registration had failed and to reset my device, which I do but it’s the same thing again. 

very confusing haha

[Mark]

The default password to your router web interface is indeed admin as advised the the set up guide included in the link in my last message @KallyKatt. Have you followed the steps advised to connect to your routers web interface, and did this lead you to the page shown in your original message?

[KallyKatt]

Hiya! I followed the instructions in the link you gave. I can get into the devices homepage but it says there’s no connection between the internet and the device. I click diagnose and it takes me to another page where it says to one-click check, and when I click that it says Registration Failed. There doesn’t seem to be an obvious thing to do after that? Could it be possible it’s run out of “credit”? It’s only been activated since April and it’s supposed to have 12months, but I’m also not sure how to check. 

thank you for your help with this, I appreciate it! 

[Amanda]

You can check your credit balance on the account on your My Vodafone app or online - if you haven't registered for a My Vodafone account yet, you can do that here @KallyKatt  

If this isn't what's causing the issue, I think we'll need to take a look at your account from our side to check what's happening. Please pop my team a message on Facebook or Twitter following these steps, and we'll be in touch 🙂