Vodafone PAYG Mobile Broadband

[amaharaj]

On the 21st December 2021, I purchased a £45 24gb data bundle for my PAYG mobile broadband sim. 

On the 23rd December 2021, I had to contact customer service as I could not use the internet. The bundle was refreshed and I could then access the internet. 

Today (28th Dec 2021), I am unable to connect to the internet again. I contacted customer services and spent 30 mins changing the settings on my device and performing several restarts before being told they could not help me and I need to go to the vodafone shop for assistance.

There is sufficient data left on the bundle, so there is no valid reason as to why I should not be able to access the internet. I have other Vodafone PAYG devices in my household and they can all connect to the internet with no issues. 

Is there another way to resolve this issue without taking time off from work to go to the vodafone shop?

[Peter_IsleOfMan]

P.S. My issues seem to be happening because I bought a blank data SIM card and then tried to add a data pack to it. With hindsight, I would not do that again, but instead I would buy a SIM card with a data pack already on it.  The trouble is, here in the Isle of Man there is no Vodafone store that I can walk into and get advice so I had to order a SIM card online and have it mailed to me.  Other remote and rural / island dwellers, please take note.  I thought the process would be a lot simpler.  

[Amanda]

Please come and talk to my team over on social media as we've mentioned, so we can check everything's set up okay on your account 🙂 

[Peter_IsleOfMan]

All's well that ends well, and my issue is now resolved.  The Voda-person I messaged on Facebook was helpful and suggested I phone their automated voice-recognition phone system and buy my data pack using the credit on my account, which is what I did, although it is rather frustrating talking to a computer which doesn't understand what you are saying ("I'm sorry, I didn't catch that.  Please say that again...").  Note to Vodafone: for one of the most hi-tech companies in the world, surely you should be able to do better than this?  Thanks to everyone who helped.

[Amanda]

I'm glad to hear it's sorted @Peter_IsleOfMan - thanks for letting us know 👍

We appreciate you taking the time to feed this back, it's really helpful for us to understand what we can do to make future improvements. 

[rjb73]

You payed to much for the data, you can get 15GB with unlimited mins etc for less than £3.50 & 40GB for £10  from Uswitch, check sim only deals & you will see all the offers, Lebara use vodafone so i always use them.