B92 issues

[Hellboy80]

Hi,

Is there issues in B92 (Solihull).

Since the middle of Feb 2022 I have had 5 messages saying there are issues in B92. Then I get a text to say its fixed. Then 12 -24 hours later I get another text to say there is issues again.

Whats going on?

[Amanda]

Hey @Hellboy80 👋 I know how important it is to stay connected and I'm sorry you're experiencing some issues with your service. 

There are some known faults on a couple of nearby masts - one in the B91 area and another in B25. These may be causing some congestion, as more users may be connecting to your nearest masts rather than the ones they usually would. 

I'd recommend following our Network Troubleshooting steps and then if needed, we can take some more information from you to look into it further.